https://community.bt.com/t5/Bills-Packages/Social-Tariffs-changes-in-April-2026/m-p/2455035#M180965 Are you sure this was a genuine email and not some attempted fraud/scam ? Sun, 08 Feb 2026 13:23:51 GMT iniltous 2026-02-08T13:23:51Z https://community.bt.com/t5/Bills-Packages/Social-Tariffs-changes-in-April-2026/m-p/2454999#M180962 <P>I've had an email from BT saying my package will change from April. I'm on Home Essentials Fibre 2, but it's changing to a slower speed (download of 37mb), and a monthly 15gb limit from April.&nbsp;</P><P>With an avid gamer in the house, and a disabled husband, this seems to be saying I have to go onto a full priced package to continue with the service I get now.</P><P>Has anyone else had the same issue with their social tariff ?</P> Sun, 08 Feb 2026 00:48:46 GMT https://community.bt.com/t5/Bills-Packages/Social-Tariffs-changes-in-April-2026/m-p/2454999#M180962 dillonsmum_2008 2026-02-08T00:48:46Z https://community.bt.com/t5/Bills-Packages/Social-Tariffs-changes-in-April-2026/m-p/2455025#M180964 <P>According to this price update there should be no increase in the home essential package - scroll down to broadband</P><P><A href="https://www.bt.com/tell-me-more" target="_blank">https://www.bt.com/tell-me-more</A></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="social tariff" style="width: 400px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/87196iFE9434316F6CF281/image-size/medium?v=v2&amp;px=400" role="button" title="Socila tariff packages 2025.jpeg" alt="social tariff" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">social tariff</span></span></P> Sun, 08 Feb 2026 11:47:56 GMT https://community.bt.com/t5/Bills-Packages/Social-Tariffs-changes-in-April-2026/m-p/2455025#M180964 imjolly 2026-02-08T11:47:56Z https://community.bt.com/t5/Bills-Packages/Social-Tariffs-changes-in-April-2026/m-p/2455035#M180965 Are you sure this was a genuine email and not some attempted fraud/scam ? Sun, 08 Feb 2026 13:23:51 GMT https://community.bt.com/t5/Bills-Packages/Social-Tariffs-changes-in-April-2026/m-p/2455035#M180965 iniltous 2026-02-08T13:23:51Z https://community.bt.com/t5/Bills-Packages/Social-Tariffs-changes-in-April-2026/m-p/2455044#M180966 It's not the price that's changing, it's the service I'll get Sun, 08 Feb 2026 15:32:09 GMT https://community.bt.com/t5/Bills-Packages/Social-Tariffs-changes-in-April-2026/m-p/2455044#M180966 dillonsmum_2008 2026-02-08T15:32:09Z https://community.bt.com/t5/Bills-Packages/Social-Tariffs-changes-in-April-2026/m-p/2455045#M180967 It seems genuine.<BR /> Sun, 08 Feb 2026 15:39:47 GMT https://community.bt.com/t5/Bills-Packages/Social-Tariffs-changes-in-April-2026/m-p/2455045#M180967 dillonsmum_2008 2026-02-08T15:39:47Z https://community.bt.com/t5/Bills-Packages/Social-Tariffs-changes-in-April-2026/m-p/2455046#M180968 <P>as you can see from my previous post the essentials fibre 2 package is up to 67mb for £24 pm&nbsp; you need to phone CS 03301234150 to sort out your renewal</P> Sun, 08 Feb 2026 15:44:43 GMT https://community.bt.com/t5/Bills-Packages/Social-Tariffs-changes-in-April-2026/m-p/2455046#M180968 imjolly 2026-02-08T15:44:43Z https://community.bt.com/t5/Bills-Packages/Social-Tariffs-changes-in-April-2026/m-p/2455047#M180969 <P>Never heard of any current BT ‘landline’ broadband package including the social tariff ones having any sort of download bandwidth limit ….</P> Sun, 08 Feb 2026 16:14:48 GMT https://community.bt.com/t5/Bills-Packages/Social-Tariffs-changes-in-April-2026/m-p/2455047#M180969 iniltous 2026-02-08T16:14:48Z