https://community.bt.com/t5/Bills-Packages/BT-ID/m-p/2455095#M180975 <P>Thank you so much! This has now been solved!&nbsp;</P><P>Much obliged!</P> Mon, 09 Feb 2026 13:02:07 GMT chrisnesbit15 2026-02-09T13:02:07Z https://community.bt.com/t5/Bills-Packages/BT-ID/m-p/2454952#M180954 <P>Hi everyone,</P><P>I'm a new customer and have had BT fibre for about a week. I'm trying to create a BT ID, following all the steps, but at the activation screen it just says 'we're having a technical issue, try again later'. This has been happening all week.</P><P>Any advice for how to proceed?</P><P>Many thanks!</P><P>Chris</P> Sat, 07 Feb 2026 08:50:27 GMT https://community.bt.com/t5/Bills-Packages/BT-ID/m-p/2454952#M180954 chrisnesbit15 2026-02-07T08:50:27Z https://community.bt.com/t5/Bills-Packages/BT-ID/m-p/2455005#M180963 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/348982">@chrisnesbit15</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>It is worth trying to clear the cookies and cache from your browser, and if possible try another browser and device just to see if it is not browser related.</P> <P>If you see the same error message, please contact our <A href="https://www.bt.com/help/contact-bt/technical-support/full-fibre" target="_blank">tech guides</A>, who can look into this further for you.</P> <P>Michael</P> Sun, 08 Feb 2026 08:50:07 GMT https://community.bt.com/t5/Bills-Packages/BT-ID/m-p/2455005#M180963 Michael_D 2026-02-08T08:50:07Z https://community.bt.com/t5/Bills-Packages/BT-ID/m-p/2455095#M180975 <P>Thank you so much! This has now been solved!&nbsp;</P><P>Much obliged!</P> Mon, 09 Feb 2026 13:02:07 GMT https://community.bt.com/t5/Bills-Packages/BT-ID/m-p/2455095#M180975 chrisnesbit15 2026-02-09T13:02:07Z