BT is sending me bills and demands for payment after my service has ended

ex-customer — Wed, 11 Feb 2026 09:00:48 GMT

Hi,

I switched from BT to another broadband provider in May 2025 (and received my last bill in June 2025). However, some months later (Nov 2025) I noticed a direct debit still in place on my account so I cancelled it.

In December (2025) I raised the isse with their automated chat. BT has since sent me requests for payment and various threatening letters, including charges/bills for Jan 2026. The letters give a noreply@bt.com contact (which looks unlikely to be monitored), and I have written to them twice explaining that these charges were placed after I left and could they please clear my accounts. However, no reponse or has been received and the letters keep coming. If anyone can advise, I'd be most grateful.

Thanks

Re: BT is sending me bills and demands for payment after my service has ended

Kimberlin — Wed, 11 Feb 2026 09:22:31 GMT

@ex-customer

Your only option is to call:

03301234150

or 0800443311 but that may be just automated payments.

No one on this site has access to accounts or ex accounts, its a user forum only.

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BT is sending me bills and demands for payment after my service has ended

Re: BT is sending me bills and demands for payment after my service has ended