https://community.bt.com/t5/Bills-Packages/BT-virtual-card-never-arrived/m-p/2455238#M180985 <P>Hello <SPAN style="color:var(--ck-color-mention-text);"><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/349030">@nunopere</a></SPAN></SPAN>.&nbsp;</P> <P>Thanks for coming here.&nbsp;</P> <P>I have popped you over a private message to gather more information.&nbsp;</P> <P>Katie</P> Wed, 11 Feb 2026 09:48:16 GMT Katie_B 2026-02-11T09:48:16Z https://community.bt.com/t5/Bills-Packages/BT-virtual-card-never-arrived/m-p/2455192#M180982 <P>The bt virtual card that was part of the contract agreement never arrived despite the phone calls to BT support I'm still waiting for it (more than 4 month), I would like to know if there is any option before I contact ofcom to make a complain? Think this is unacceptable.</P><P>Thanks</P><P>Regards</P> Tue, 10 Feb 2026 15:49:52 GMT https://community.bt.com/t5/Bills-Packages/BT-virtual-card-never-arrived/m-p/2455192#M180982 nunopere 2026-02-10T15:49:52Z https://community.bt.com/t5/Bills-Packages/BT-virtual-card-never-arrived/m-p/2455238#M180985 <P>Hello <SPAN style="color:var(--ck-color-mention-text);"><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/349030">@nunopere</a></SPAN></SPAN>.&nbsp;</P> <P>Thanks for coming here.&nbsp;</P> <P>I have popped you over a private message to gather more information.&nbsp;</P> <P>Katie</P> Wed, 11 Feb 2026 09:48:16 GMT https://community.bt.com/t5/Bills-Packages/BT-virtual-card-never-arrived/m-p/2455238#M180985 Katie_B 2026-02-11T09:48:16Z