This topic

cancellation costs, etc.

andersaj — Sun, 15 Feb 2026 09:26:29 GMT

Is there a cancellation fee on my phone & broadband if I switch to another supplier? Also, do I lose my BT email address?

Re: cancellation costs, etc.

iniltous — Sun, 15 Feb 2026 09:43:20 GMT

Depends if you are within a minimum term or not ( ‘in contract’ or ‘out of contract’ ) and if you ( or them ) serve the appropriate notice regarding your decision to leave , your BT email remains available but becomes very basic in that you have to log on to it via a browser session to read/send emails, you can’t use email clients any longer that make reading and sending emails ‘simple’ .

Re: cancellation costs, etc.

WSH — Sun, 15 Feb 2026 09:57:21 GMT

If you intend to switch ISP’s regularly, you’d be better going with a mail provider independent of the ISP anyway, such as Outlook/Hotmail or Gmail etc.

Re: cancellation costs, etc.

chrisjp — Sun, 15 Feb 2026 10:09:59 GMT

"...your BT email remains available but becomes very basic in that you have to log on to it via a browser session to read/send emails..."

You can opt to pay a monthly fee of less than £10/month to keep your full BT internet service.
Moving all emails to an independent provider like gmail is no doubt the ideal long term solution, but for most people this is a large and daunting task, even just to remember who has your btinternet email address.

Re: cancellation costs, etc.

WSH — Sun, 15 Feb 2026 10:24:44 GMT

@chrisjp Yes, that’s true, I suppose.

It’s an evolutionary thing. Like most of my generation I went through Freeserve, Wanadoo, Orange, etc. By the time I got to BT I’d already decided I was sick of having to set up a new email every five minutes, but life was simpler back then.

I’ve been with Hotmail for my main email now since the year 2000. Never had any problems and doesn’t cost me a penny.