https://community.bt.com/t5/Bills-Packages/Multiple-accounts-issues-with-app-and-website/m-p/2455554#M181038 <P>I have recently had to enter into a new contract with BT. I now have 2 accounts. I can see the bills for both the new and old accounts on the website - there is a drop-down box at the top right of the screen that allows you to switch between accounts. If I switch to my products, then I can only see the old account - the drop-down button doesn't work.</P><P>The myBT app shows my new Account number but bills, usage and products don't work "Due to a temporary hitch at our end...." - this message has been showing for a few weeks now.</P><P>Any thoughts on how to resolve</P> Sun, 15 Feb 2026 12:27:12 GMT simonroe 2026-02-15T12:27:12Z https://community.bt.com/t5/Bills-Packages/Multiple-accounts-issues-with-app-and-website/m-p/2455554#M181038 <P>I have recently had to enter into a new contract with BT. I now have 2 accounts. I can see the bills for both the new and old accounts on the website - there is a drop-down box at the top right of the screen that allows you to switch between accounts. If I switch to my products, then I can only see the old account - the drop-down button doesn't work.</P><P>The myBT app shows my new Account number but bills, usage and products don't work "Due to a temporary hitch at our end...." - this message has been showing for a few weeks now.</P><P>Any thoughts on how to resolve</P> Sun, 15 Feb 2026 12:27:12 GMT https://community.bt.com/t5/Bills-Packages/Multiple-accounts-issues-with-app-and-website/m-p/2455554#M181038 simonroe 2026-02-15T12:27:12Z https://community.bt.com/t5/Bills-Packages/Multiple-accounts-issues-with-app-and-website/m-p/2455555#M181039 <P>Call BT Billing 0330.1234.150 and ask them to remove the old account details.</P> Sun, 15 Feb 2026 12:38:31 GMT https://community.bt.com/t5/Bills-Packages/Multiple-accounts-issues-with-app-and-website/m-p/2455555#M181039 gg30340 2026-02-15T12:38:31Z