https://community.bt.com/t5/Bills-Packages/Why-have-they-changed-my-date-to-activate-my-phone-line/m-p/2455564#M181041 <P>Hi does anyone know why they have deactivated my broadband connection when I asked to add a house phone to my broadband account as I got this message and don't understand it&nbsp;</P> <P>Hello, BT here. We're sorry, but we need to change the date that some of your services will start or stop.<BR />Your broadband start date is changing from 13-Feb-2026 to 16-Feb-2026.<BR />Services can start/stop any time up to 23:59 on their start/stop date.<BR />Please go to bt.com/ordertracking to find out more. You'll need your order reference *********. Or call us on 0330 1234 150.<BR />Thanks.</P> <P>[Mod edit - removed order number]</P> Sun, 15 Feb 2026 15:20:05 GMT barbaradominey7 2026-02-15T15:20:05Z https://community.bt.com/t5/Bills-Packages/Why-have-they-changed-my-date-to-activate-my-phone-line/m-p/2455564#M181041 <P>Hi does anyone know why they have deactivated my broadband connection when I asked to add a house phone to my broadband account as I got this message and don't understand it&nbsp;</P> <P>Hello, BT here. We're sorry, but we need to change the date that some of your services will start or stop.<BR />Your broadband start date is changing from 13-Feb-2026 to 16-Feb-2026.<BR />Services can start/stop any time up to 23:59 on their start/stop date.<BR />Please go to bt.com/ordertracking to find out more. You'll need your order reference *********. Or call us on 0330 1234 150.<BR />Thanks.</P> <P>[Mod edit - removed order number]</P> Sun, 15 Feb 2026 15:20:05 GMT https://community.bt.com/t5/Bills-Packages/Why-have-they-changed-my-date-to-activate-my-phone-line/m-p/2455564#M181041 barbaradominey7 2026-02-15T15:20:05Z https://community.bt.com/t5/Bills-Packages/Why-have-they-changed-my-date-to-activate-my-phone-line/m-p/2455579#M181046 <P>If you have a broadband only contract with BT you cannot just add phone to your contract but need to start a new broadband and phone contract.&nbsp; This will have PAYG with phone or you can add an unlimited call package for £18pm or less with some negotiation&nbsp;</P> Sun, 15 Feb 2026 17:37:42 GMT https://community.bt.com/t5/Bills-Packages/Why-have-they-changed-my-date-to-activate-my-phone-line/m-p/2455579#M181046 imjolly 2026-02-15T17:37:42Z