This topic

Danny cumberbatch moving home

Danc333 — Tue, 24 Feb 2026 08:13:55 GMT

Moving home

Hi, I’m looking for some help please.

I’ve already moved into my new address and currently have no broadband service. My activation date isn’t until 16 March, which leaves me without internet for almost three weeks while still being billed.

The property already has a master socket installed and I’ve brought all my BT equipment with me, so I’m struggling to understand why the activation date is so far away.

Could someone please check whether:
• This can be converted to a working line takeover
• An earlier activation slot is available
• Or whether billing will be adjusted for the period with no service
Order ref: VOL013-102510*******

I’d really appreciate this being reviewed as soon as possible.
Thank you.

Mod note: Removed order number from public post.

Re: Danny cumberbatch moving home

gg30340 — Mon, 23 Feb 2026 21:30:31 GMT

This is a BT residential customer to customer forum. Your post does not go to BT. The only BT staff are the forum moderators who do not necessarily read all the posts and they do not have access to any accounts.

You will need to call BT 0330.1234.150 to see if they can help.

Re: Danny cumberbatch moving home

imjolly — Mon, 23 Feb 2026 22:28:59 GMT

Is it possible that the previous occupiers have moved to a new address and decided to retain their phone number which will delay you getting connected hence the March activation