This topic

Significant Price Increase when switching to digital from BT Home Essentials

Craig66 — Tue, 24 Feb 2026 19:10:25 GMT

Hi.

My dad has been on BT Home Essentials for several years.

Now he has been told he has to switch to digital - Digital Voice is the new service/package he as been told he must go to.

I/we understand that the switch to digital must be made.

BT Home Essentials was costing £10 per month, Digital Voice is to cost £20 per month.

FYI - my dad is a light user, of both the internet (checking emails only) and seldom makes any phone calls.

My question is, does the digital switch over have to also include a doubling of the price, or is there a cheaper digital option available?

Thanks for any help.

Re: Significant Price Increase when switching to digital from BT Home Essentials

licquorice — Tue, 24 Feb 2026 19:19:09 GMT

No idea where those prices came from but it is not due to Digital Voice. DV is exactly the same pricing as analogue telephony.

Re: Significant Price Increase when switching to digital from BT Home Essentials

imjolly — Tue, 24 Feb 2026 19:45:09 GMT

This is the current home essential plans and £10pm is phone only

social tariff

Re: Significant Price Increase when switching to digital from BT Home Essentials

iniltous — Tue, 24 Feb 2026 19:47:29 GMT

£10 is the price of the phone only social tariff, it’s not the cost if the social tariff including broadband, if your relative was getting broadband for £10 as well as broadband then they were either getting undercharged and getting broadband for free (that mistake being corrected at the same time as moving of PSTN ) , or they aren’t paying £10