This topic

Arrgh packages..

Lula2 — Mon, 02 Mar 2026 09:08:37 GMT

I was going to leave 2 years ago and called bt, I could no longer afford phone, tv and broadband....went up steadily to nearly ,£90 a month during the proceeding years, for a 1 person household!! Discussed an eventually offered 39.99 without phone, no frills tv and band . Now my bills have been hovering around 80 now 83 this month. I don't do gaming, my usage is mainly bband for phone and tv + netflix. I am not a heavy user at all! They are fleecing me! Help!

Re: Arrgh packages..

imjolly — Mon, 02 Mar 2026 10:02:15 GMT

if you check your itemised bill you should be able to see what is causing the high expense compared to your initial contract negotiations

Re: Arrgh packages..

gg30340 — Mon, 02 Mar 2026 10:15:29 GMT

Your phone , TV package and Netflix are all extra cost added to the Broadband cost. Have you looked at how much they are costing?

Re: Arrgh packages..

Lula2 — Mon, 02 Mar 2026 11:18:36 GMT

Thanks

I have just been through the last 15 months of bills and in dec.24 I was charged 68.81 and then in the following 3 months it went up to 79.81 which it had stayed at apart from once when it hit 83 due to adjustment of pricing.

So it seems that it is the pricing of packages, there are no other details except that.

If I go back to them they will just say that's the prices of the packages and I will have to switch. Seems there is no difference between prices in a family household and single occupants.

Re: Arrgh packages..

imjolly — Mon, 02 Mar 2026 11:30:54 GMT

as @gg30340 posted it is not the cost of your broadband package but the add ons - phone, tv and netflix which are increasing your cost. if you have phone on PAYG then you pay for your calls which are not cheap and can significantly increase your monthly cost

if you are still in fixed term contract then switching could be expensive with early termination charges

Re: Arrgh packages..

iniltous — Mon, 02 Mar 2026 11:41:23 GMT

Your price increases are not in line with the annual price increases , when you took your ‘contract’ out , it will have shown the built in annual increases (currently £4 on broadband and £2 on TV packages )
What are your products called (like Fibre 2 as an example of a broadband product) and post the prices for each product you have , and when you took out the contract , as unless you were getting some sort of 50% off for 6months type deal that’s expired , it’s difficult to see how £40 for broadband and TV can double to £80 , that’s even if you have a 24 month deal and increases were added each March , at current price increases that would be £40 your initial price then £12 for two years of increases (2x£4 broadband increase and 2x£2 TV package increase ) and it was £3 not £4 for broadband contract taken before July 2025

I reckon there is must be more to this than you have so far indicated

Re: Arrgh packages..

Lula2 — Mon, 02 Mar 2026 13:23:38 GMT

as above is all the information available.

Mod note: Second image rejected due to account number and address being visible in public.

Re: Arrgh packages..

Lula2 — Mon, 02 Mar 2026 11:38:18 GMT

P.S. no phone costs

Re: Arrgh packages..

Lula2 — Mon, 02 Mar 2026 11:39:35 GMT

I do not have mobile phone on bt nor landline

Re: Arrgh packages..

Lula2 — Mon, 02 Mar 2026 11:40:58 GMT

?? No that's it as written

Re: Arrgh packages..

Lula2 — Mon, 02 Mar 2026 11:44:55 GMT

I've come for help, if people think that's a fair price for broadband, TV and Netflix then I will have to accept it. It just seems alot for 1 person usage

Re: Arrgh packages..

iniltous — Mon, 02 Mar 2026 11:59:14 GMT

No one is commenting on ‘fairness’ , and no one offers better deals for singletons compared to families , how on earth could that ever be verified.

‘basic’ EETV entertainment and Netflix currently is £2 for 6months then £24 after the March increase ( £24 that’s a more realistic price to base comparisons on ) add approx £30 for F2 broadband, that’s around £54 after the offer has expired, and could be considered a ‘fair’ price , hence asking you precisely what you have and what you pay .

Re: Arrgh packages..

WSH — Mon, 02 Mar 2026 12:16:25 GMT

@Lula2

BT do pile it on once you are out of contract, especially if your package includes that magic money maker called “Halo”. Halo is a “free” upgrade that rapidly becomes a very expensive ornament. Part of the key to a lower price is getting rid of it.

Six months ago, I was up to £110 including Part Fibre broadband (with Halo), phone, TV and mobile.

I couldn’t get BT to offer a decent price, so I initiate a move to Sky. Sky screwed this up because they ignored my request for Openreach Full Fibre and sent CityFibre. Unfortunately, there is a problem with a CityFibre install, (that I was already aware of), and so the install failed.

In the meantime, however, this seems to have provoked BT into making a sensible offer at last. I cancelled with Sky, (but left the TV with them), and took BT’s offer. £27 for Full Fibre 150 and pay as you go phone. (The mobile is still with BT as well, but I’ve excluded that here).

It seems you have to demonstrate a willingness to actually move to get your point across.

Don’t know if that helps you or not, but good luck.

Re: Arrgh packages..

Lula2 — Mon, 02 Mar 2026 12:42:03 GMT

Thank you that's very useful. Will give it a go

@WSH

Re: Arrgh packages..

Lula2 — Mon, 02 Mar 2026 12:38:28 GMT

The point is that the packages are too broad, good value for those who have higher usage but hefty for low usage.

I have fairly basic needs! But can not get a basic package, apart from TV no frills. The broadband is the most costly out of the charges . I don't have any phones with bt.

@iniltous

Re: Arrgh packages..

gg30340 — Mon, 02 Mar 2026 13:15:43 GMT

You need to stop everything such as Netflix and the TV package and just get a basic Broadband no landline package.

It does not matter if you are only low usage, you are not on a "Pay as you use" package. They don't exist, at least not with BT.

If you want a TV package, even if you only watch one TV program you will pay the same as someone who watches 24/7 which according to your Bill is costing you £27.33 per month.

If your contract is due for renewal, contact BT and speak to someone about it.

Do not be swayed by any sales talk and be aware that is you are still in a contract it is unlikely that you will be able to downgrade to a lesser package without taking out a new contract and paying cancellation fees

Re: Arrgh packages..

iniltous — Mon, 02 Mar 2026 13:53:00 GMT

£52.58 is your broadband cost ( going up by £4 at the end of March as everyones broadband price does ) , hence the increase in the assumed bill next month , but that is quite expensive for just broadband , you were asked to state what products you have , I suspect that whatever speed broadband you have it probably has Halo added, or you pay extra for Unbreakable broadband and ‘whole home WiFi’ the main components of Halo which quite easily turns an average broadband price into one over £50 , so it’s likely you are paying £20+ for that optional benefit.

Hopefully without sounding too patronising, you agreed to adding extras like Halo , so clearly you will pay more than someone with a basic broadband package , and similarly paying nearly £30 for TV is not a basic TV either , basic TV is free to air like Freeview.
If out of contract , you can negotiate a better price , check what a new customer would pay and use that as a guide , but without knowing exactly what you get for your money it can’t be known if the price you currently pay is good or bad, but if saving money is the most important thing , removing extras in your broadband (assuming you do have them) and removing ‘pay TV’ your bill could easily be around the £30-£34 area, not £80+.

You initially said you wanted ‘no frills’ , if that’s the case , get rid of everything but basic broadband, but if you value the extras you have and want to keep them , then you can’t expect to pay the same as someone with basic broadband.

Re: Arrgh packages..

Lula2 — Mon, 02 Mar 2026 14:00:42 GMT

@iniltous

Too late you have been patronizing.

Like many others in many other forums, you have a little bit of arrogance, underlying.

I do not know which broadband I have with name or number, would not know how to find it out!

I did not sign up for halo, my previous tv box was faulty and I was sent a new one.

Believe it or not I actually connected it myself!

I admit to being a tech dum dum but I have no interest apart from whether it works. I was born too early, but I have basic skills to do what I need to do. Refer to my grown up kids for help!

So thank you for your supercilious 'advice'. All finished

Re: Arrgh packages..

Christopher_G — Tue, 03 Mar 2026 08:19:12 GMT

Hi @Lula2

Welcome to the community.

I understand your post was more aimed at advice from other users, but if you'd like someone to look over your account, I recommend speaking with our customer support team. They'll be able to check everything for you from our side.

Chris