https://community.bt.com/t5/Bills-Packages/RE-123-call-charges-billed-for-and-not-made/m-p/2456696#M181268 <P>Being charged for calls made to 123 the speaking clock on my bill every month.&nbsp; Called BT and they have and have been given no solution but on reading here there seams to be a common fault.&nbsp; I have escalated my complaint as they tell me that they cant refund me the money and we must be making the calls, told them that i could give them CCTV showing that no one is in the office at 03.14 in the morning that could be making these calls.&nbsp; This is so frustrating trying to get to the bottom of this as i seam to be going around in circles. how has anyone else solved the issue of this i would love to know or maybe we as a business have come to the end with BT and need to move on&nbsp; &nbsp;</P> Wed, 04 Mar 2026 12:30:31 GMT jtcranes 2026-03-04T12:30:31Z https://community.bt.com/t5/Bills-Packages/RE-123-call-charges-billed-for-and-not-made/m-p/2456696#M181268 <P>Being charged for calls made to 123 the speaking clock on my bill every month.&nbsp; Called BT and they have and have been given no solution but on reading here there seams to be a common fault.&nbsp; I have escalated my complaint as they tell me that they cant refund me the money and we must be making the calls, told them that i could give them CCTV showing that no one is in the office at 03.14 in the morning that could be making these calls.&nbsp; This is so frustrating trying to get to the bottom of this as i seam to be going around in circles. how has anyone else solved the issue of this i would love to know or maybe we as a business have come to the end with BT and need to move on&nbsp; &nbsp;</P> Wed, 04 Mar 2026 12:30:31 GMT https://community.bt.com/t5/Bills-Packages/RE-123-call-charges-billed-for-and-not-made/m-p/2456696#M181268 jtcranes 2026-03-04T12:30:31Z https://community.bt.com/t5/Bills-Packages/RE-123-call-charges-billed-for-and-not-made/m-p/2456700#M181269 <P>This is the BT residential forum, the business forum is&nbsp;<A href="https://business.forums.bt.com/" target="_blank" rel="noopener">here</A>&nbsp;</P> Wed, 04 Mar 2026 13:14:15 GMT https://community.bt.com/t5/Bills-Packages/RE-123-call-charges-billed-for-and-not-made/m-p/2456700#M181269 licquorice 2026-03-04T13:14:15Z