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Cancellation of contract

CPS57 — Mon, 09 Mar 2026 10:23:37 GMT

Hello, my mother has a contract with you for broadband and digital voice . The contract end date is February 2027.

Her health has deteriorated over there the past few months following a stoke , a fractured hip and the development of cognitive impairment. She is no longer able to live independently and has now permanently moved into a care home. She has no use of BT services now.

There is an LPA in place naming myself and my sister as attorneys.

Can we cancel the contract without cancellation charges please.

Re: Cancellation of contract

Katie_B — Mon, 09 Mar 2026 10:50:00 GMT

Hello @CPS57.

I'm sorry to hear of your Mum's health.

I have sent you a private message to get you some help with your Mum's account.

Please take a look and get back to me.

Speak soon,

Katie

Re: Cancellation of contract

CPS57 — Mon, 09 Mar 2026 11:17:34 GMT

Hi I clicked on the private message link and got this

You do not have sufficient privileges for this resource or its parent to perform this action

Re: Cancellation of contract

Katie_B — Mon, 09 Mar 2026 11:39:44 GMT

Hi @CPS57.

Please try again or access your inbox by clicking the envelope icon at the top of the page.

Katie 🙂