Cannot change email address

SKirby63 — Tue, 10 Mar 2026 11:06:53 GMT

I've just renewed my Fibre Broadband package. I downloaded a PDF of the order. The order says it has sent a confirmation email to an address I haven't used for about 10-years. If I log into MyBT, that particular email address is nowhere to be seen. If I try to change any of my contact details, the site says there is a problem and to try again later. I would also like to change my username and password, but it won't let me do that either.

I've had these problems for years. It started when I took on a BT Mobile package and they couldn't link it to my Braodband account because at the time, I was an employee. The BT Mobile is now with EE.

Any suggestions would be appreciated.

Re: Cannot change email address

imjolly — Tue, 10 Mar 2026 11:34:16 GMT

contacting the billing team using message now and see if they can help you

https://www.bt.com/help/contact-bt/account-and-billing/broadband

Re: Cannot change email address

SKirby63 — Wed, 11 Mar 2026 14:43:40 GMT

Thanks, I managed to speak to a real person in Falkirk, who sorted it out for me.

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Cannot change email address

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