This topic

Virtual reward card

Ryan197 — Wed, 11 Mar 2026 04:26:39 GMT

Hi,

I have a £150 virtual reward card as part of joining bt I activated on 23rd and the cooling off period is over. I had 2 emails yesterday at 02:51 stating reward on its way and then that id receive shortly. And then these were resent as texts at 9am. I still haven’t had anything since. Confused as shortly would make you believe it was coming in next few hours. Do I have to be worried?

Re: Virtual reward card

Christopher_G — Wed, 11 Mar 2026 10:11:57 GMT

Hi @Ryan197

Welcome to the community.

It sounds positive that you've received those emails. Maybe give it 24 hours, and if you still haven't heard anything by then, send a message to the email address on this BT Virtual Rewards Cards help page.

Chris

Re: Virtual reward card

Ryan197 — Wed, 11 Mar 2026 23:36:08 GMT

Hi this hasn’t been resolved still nothing and I emailed and was told to wait 30 days, my issue here is with the wording”shortly” and sending the texts and emails it makes you expectant

Re: Virtual reward card

Rach_H — Thu, 12 Mar 2026 10:22:22 GMT

I understand your frustration @Ryan197, but your reward card will arrive within 30 days, so it may be sooner.

I will pass your feedback on about the wording in the email, however, and see if we can make this more clear for customers moving forward.

Rach

Re: Virtual reward card

Ryan197 — Thu, 19 Mar 2026 12:48:23 GMT

Hi,

still not card, emailed and so not helpful? 30 days expires on Tuesday

Re: Virtual reward card

Leanne_T — Thu, 19 Mar 2026 14:57:17 GMT

Hi there @Ryan197

Thanks for coming back to us.

If you have no email after the 30 days, then please email the team as @Christopher_G advised and they will get this looked into.

Let us know how you get on 🙂

Leanne.