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Mother moved permanently into a care home

JaneB2 — Sat, 14 Mar 2026 11:55:43 GMT

I am trying to find out who to speak to regarding cancellation fees being charged as my mother has had to be moved permantly in to a care home.

Thank you

Re: Mother moved permanently into a care home

imjolly — Sat, 14 Mar 2026 12:08:40 GMT

do you have POA as you will need that to discuss your mother's account

I have asked the mods to see if they can help you they will post here

Re: Mother moved permanently into a care home

JaneB2 — Sat, 14 Mar 2026 12:19:28 GMT

Thank you.

Re: Mother moved permanently into a care home

Christopher_G — Sat, 14 Mar 2026 12:50:11 GMT

Hi @JaneB2

Welcome to the community.

I've sent you a private message to see if I can get you some help. Could you take a look at your community inbox and get back to me please?

Thanks
Chris