This topic

Please HELP !

RichardM01 — Mon, 16 Mar 2026 08:05:22 GMT

Can ANYONE please help ?

We have had 2 complaints in since our loss of service since mid December, both of which have been closed without completion.

Every time we contact the call centre we get a different opinion.

We have now had a letter threatening bailiffs ! BTs advice has been to ignore it !

We are at our wits end.

Could someone ( anyone ) please take ownership of this problem.

Yours sincerely

Richard

[mod edit: removed personal details from the community]

imjolly — Sun, 15 Mar 2026 22:09:55 GMT

If you have had letters from bailiffs have you stopped your direct debit and are therefore not paying BT?

Kodikid — Sun, 15 Mar 2026 22:26:19 GMT

You now need to involve Ofcom

Also issue a letter of dispute (template letter online)

Bailiffs are really only used for non payment

Maddening paying for something you're not receiving but canceling payment often makes things worse

gg30340 — Mon, 16 Mar 2026 06:50:14 GMT

Ofcom do not deal with individual complaints about broadband or billing.

You will need to complain to BT then if it is not resolved in 8 weeks get a deadlock letter and take your complaint to a dispute service.

Leanne_T — Mon, 16 Mar 2026 08:04:54 GMT

Thanks for coming back to the community.

I would like to see what we can do to help and have sent you a private message for some extra details.

Speak to you soon.

Leanne.