This topic

Pay as you go

Noodle17 — Mon, 16 Mar 2026 22:18:11 GMT

Hi I am being charged £3 a month pay as you go. I don’t have a phone to plug in or want one. Can I just cancel this without impacting my BB service/ package?
thanks

Re: Pay as you go

licquorice — Mon, 16 Mar 2026 22:31:44 GMT

In theory, yes. However, anecdotally it seems to be problematic. You need to speak to customer services.

Re: Pay as you go

imjolly — Tue, 17 Mar 2026 10:09:58 GMT

@Noodle17

your current contract is broadband with phone and you now want to change to broadband only contract. As @licquorice posted you need to phone CS 03301234150 and see if they will just change your contract to broadband only but may mean starting a new contract as phone is not in this case an add-on