This topic

Renewal

Roz2 — Thu, 19 Mar 2026 14:39:29 GMT

Hi, I received an email about my contract renewal and have been offered various deals all can be added to my basket, I just want to remain with the package I have already but I see no option to press to do this. Will it just continue as now if I don’t pick a new deal ,like a rolling contract? Do I need to do anything?.

thankyou

Re: Renewal

gg30340 — Thu, 19 Mar 2026 14:55:50 GMT

If you do nothing you will go onto a rolling 30 day contract but you will lose any discounts that you may have for being in a Fixed Term Contract.

You would be better to call BT Billing 0330.1234.150 and see what the can offer.

Re: Renewal

Kodikid — Thu, 19 Mar 2026 15:27:46 GMT

Two years ago you probably bagged yourself a cracking deal

That deal ends when your contract ends

Sounds like it's not going to be repeated

Start the hunt for a new deal

Re: Renewal

iniltous — Thu, 19 Mar 2026 15:41:21 GMT

The personalised deals shown are not the only deals available, although in my case there was the same speed package shown when I renewed , if you want to stay on the speed etc you are currently one , call BT if it’s not on your offers page on My BT , just because the selection of offers to you on there doesn’t include the one you want doesn’t mean it’s not available.

Renew this month and you miss the April £4 broadband increase , but assuming a 24 month deal you will get the April 2027 ….generally it’s £5 more to be out of contract once a deal expires plus the £4 April increase should you do nothing , that’s an easily avoided £9 increase .