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Closing Landline Account for Elderly Mother

mmandis — Fri, 20 Mar 2026 15:05:31 GMT

HELP NO LONGER REQURED. BT SORTED OVER THE PHONE. My elderly mother has been moved to a nursing home, and does not have metal capacity and unfortunately I do not have POA. We are in the process of clearing out her rented accommodation and need to close her landline account.

I cannot do this myself over the phone, they need my mother to give permission to speak to me. She is unable to give that. So how do I close the account?

Re: Closing Landline Account for Elderly Mother

imjolly — Fri, 20 Mar 2026 15:23:11 GMT

this a customer community forum and your post does not go to BT. I have asked forum mods who are BT employees to see if they can help and they will post here

obviously there is a security problem without POA

Re: Closing Landline Account for Elderly Mother

Peter_W — Fri, 20 Mar 2026 16:14:00 GMT

Welcome to the Community, @mmandis.

Thanks for the update here, and I'm really glad to hear that our team managed to help you get this resolved.

You take care,

Peter