https://community.bt.com/t5/Bills-Packages/Do-i-get-any-compensation/m-p/2457761#M181507 <P>OK thanks for letting me know&nbsp;<span class="lia-unicode-emoji" title=":beaming_face_with_smiling_eyes:">😁</span></P> Fri, 20 Mar 2026 17:59:00 GMT Jonson 2026-03-20T17:59:00Z https://community.bt.com/t5/Bills-Packages/Do-i-get-any-compensation/m-p/2457669#M181490 <P>My broadband went down first thing Sunday morning, and open reach came out Tuesday PM and fixed it, am i entitled to anything and if so how do i go about getting it?</P><P>thanks&nbsp;</P> Thu, 19 Mar 2026 14:22:02 GMT https://community.bt.com/t5/Bills-Packages/Do-i-get-any-compensation/m-p/2457669#M181490 Jonson 2026-03-19T14:22:02Z https://community.bt.com/t5/Bills-Packages/Do-i-get-any-compensation/m-p/2457677#M181491 <P>Compensation is paid if the fault is not fixed two working days after you report it.</P><P><A href="https://www.bt.com/help/account-and-billing/automatic-compensation" target="_blank" rel="noopener">https://www.bt.com/help/account-and-billing/automatic-compensation</A></P><P>So it would appear you are not due compensation.</P> Thu, 19 Mar 2026 15:02:59 GMT https://community.bt.com/t5/Bills-Packages/Do-i-get-any-compensation/m-p/2457677#M181491 gg30340 2026-03-19T15:02:59Z https://community.bt.com/t5/Bills-Packages/Do-i-get-any-compensation/m-p/2457761#M181507 <P>OK thanks for letting me know&nbsp;<span class="lia-unicode-emoji" title=":beaming_face_with_smiling_eyes:">😁</span></P> Fri, 20 Mar 2026 17:59:00 GMT https://community.bt.com/t5/Bills-Packages/Do-i-get-any-compensation/m-p/2457761#M181507 Jonson 2026-03-20T17:59:00Z