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Is this for real

enfield250 — Sat, 21 Mar 2026 09:24:07 GMT

Hello!

I have just received a text saying " Hello Colin, BT here. We're sending an engineer on Monday 23rd March between 8am & 10am."

I don't have any broadband issues, I've not reported a fault.

The text goes on to say "if you no longer need the appointment, visit bt.com/help/track-fault."

I clicked on the link and it takes me to what looks like the MY Bt logon screen.

If I then hit cancel, it says "the system isn't working at the moment" and returns to the logon screen.

Any idea what's going on, it doesn't give an address or number etc.

Cheers,

Colin

Re: Is this for real

gg30340 — Sat, 21 Mar 2026 09:37:19 GMT

It could be a scam and by you using the link to log onto your MyBT you may have given the scammers your MyBT user name and password.

I would suggest that you change your password and that of any BTMail email account that you have because if it is a scam the scammers can gain access to your email accounts from there and use it to gain access to other accounts that you use.

In future never click on any links from an unsolicited text or email.

On the other hand it could be a genuine text sent to the wrong number and there is nothing to worry about.

Re: Is this for real

enfield250 — Sat, 21 Mar 2026 10:15:00 GMT

I didn't login to BT, It took me to that page, I then clicked cancel.
When I got the message "this system isn't working at the moment".
However, we had a visit booked under the "fibre Upgrade scheme" for 25th March. This was cancelled as it was for my mother in law who unfortunately passed away on 14th Feb. I spoke to BT yesterday and the account is being closed on the 27th.

Re: Is this for real

enfield250 — Sat, 21 Mar 2026 10:16:54 GMT

The problem is you never know what is a scam and what is real nowadays.

Re: Is this for real

pottyperson — Sat, 21 Mar 2026 13:04:38 GMT

@enfield250wrote:
The problem is you never know what is a scam and what is real nowadays.

True, and the first line of defence is to treat any unsolicited email as a scam unless youn can confirm absolutely that it's not. The link you clicked looks like a genuine BT address but it could be masking something sinister; hovering on the link might expose it. If you're still unsure, type the address in your browser instead of clicking.

Re: Is this for real

enfield250 — Sat, 21 Mar 2026 16:53:38 GMT

It was real I got another text saying reply with cancel to cancel the appointment, I replied and got a responce we have cancelled your appointment.

Re: Is this for real

garybs29 — Sat, 21 Mar 2026 19:33:03 GMT

They do monitor too & if speeds are low log faults so it could be that