https://community.bt.com/t5/Bills-Packages/Upgrade-BT-package/m-p/2457898#M181536 <P>you can try CS 03301234150 or maybe try retentions 08007831401 and they should be able to help</P><P>the forum mods do not have account access</P><P>did you select the broadband and phone package not just the broadband only package?</P> Sun, 22 Mar 2026 15:30:55 GMT imjolly 2026-03-22T15:30:55Z https://community.bt.com/t5/Bills-Packages/Upgrade-BT-package/m-p/2457895#M181535 <P>My current contract is due to end shortly and I've been offered some alternatives. I am trying to complete the online form: I've chosen the Broadband package I want and wish to keep the Pay as You Go telephone which is shown as 'current' but there seems to be no way of adding it to the new package. The summary of costs shows only the Broadband cost. Can anyone help?</P> Sun, 22 Mar 2026 14:29:03 GMT https://community.bt.com/t5/Bills-Packages/Upgrade-BT-package/m-p/2457895#M181535 heenebeach 2026-03-22T14:29:03Z https://community.bt.com/t5/Bills-Packages/Upgrade-BT-package/m-p/2457898#M181536 <P>you can try CS 03301234150 or maybe try retentions 08007831401 and they should be able to help</P><P>the forum mods do not have account access</P><P>did you select the broadband and phone package not just the broadband only package?</P> Sun, 22 Mar 2026 15:30:55 GMT https://community.bt.com/t5/Bills-Packages/Upgrade-BT-package/m-p/2457898#M181536 imjolly 2026-03-22T15:30:55Z