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Home Move Advice

Cath271 — Sun, 22 Mar 2026 18:05:06 GMT

Hi,

My contract doesn't end til June 2027. However, i am due to complete sale of my home soon, however, i haven't found anywhere to move to and will need to stay with my mum temporarily. She already has broadband. I havent fiund anyone at BT to speak to, clicked on the Moving House and there appears to be an error. Has anyone been in a similar situation before? I would like to keep my BT broadband.

Re: Home Move Advice

gg30340 — Sun, 22 Mar 2026 18:39:10 GMT

You could try contacting BT 0330.1234.150 and see about getting a second broadband line installed at your mothers and have your broadband "Home Move" carried out to that.

If just did a "Home Move" to your mother's house she would most likely end up losing her broadband as you can not have two broadband packages on the same line.

Re: Home Move Advice

Cath271 — Sun, 22 Mar 2026 19:32:54 GMT

Thank you. I'll see if i can call them in the morning and ask. My mum did previously have BT Broadband but swapped to a different provided. Maybe they could reuse the old connections there.