This topic

Lack of loyalty after contract ended

Gamer98 — Sat, 21 Mar 2026 16:30:38 GMT

My contract ended 6 months ago and I had stayed on as been busy and not looked at new deals.

Rang yesterday and went through to thinking of cancelling option. Currently have the 500mb FTTP broadband only option and currently paying £47 a month just for that.

Best they could do still far higher than a new customer. I am annoyed so I asked them to cancel.

Can I rejoin as a new customer using the website or do I have to do under my other half detaills? When should I do this if it possible?

Re: Lack of loyalty after contract ended

Kodikid — Sat, 21 Mar 2026 21:59:39 GMT

Afraid if you want loyalty then buy a dachshund...I speak from experience

Once you close your existing BT account there's nothing stopping you rejoining yourself

Use the one touch switch it's what it's designed for

Re: Lack of loyalty after contract ended

andymerrett2 — Sat, 21 Mar 2026 22:22:12 GMT

I’d love to be paying £47 for FF500. That portion of my bill is ≈£60.

Re: Lack of loyalty after contract ended

Gamer98 — Sun, 22 Mar 2026 10:21:36 GMT

When can I reapply as new customer to minimise disruption?

Cancellation date email says 20th next month is when service will be disconnected

Re: Lack of loyalty after contract ended

iniltous — Sun, 22 Mar 2026 12:01:13 GMT

Are you paying for any Halo benefits ? , my experience renewing relatively recently with BT was that very close to the new customer price was easily achieved, no threats to leave , no joining another ISP hoping for a last minute offer , and TBH an even cheaper price was available if switching to EE (although no pressure to do so , it was just an option ) , so 500Mb for around £31 -£35 should be your target for just broadband, it’s difficult to know fir sure as apparently taking a deal in March should avoid the £4 April increase , so £47 for broadband only ( no phone service , no extras like whole home WiFi or unbreakable broadband, or any Halo option ) seems very expensive…

I’d try again , however if you do have extras like Halo that take your monthly fee upto £47 then getting rid of them seems difficult, if you genuinely only have standalone BB (500 Mb) and are told it’s £47 no negotiation that is a poor offer with no justification of why it is so uncompetitive, I’d be looking at my other options, but I’d say in the overwhelming number of cases , when pressed on what people posting here actually get , they generally say they don’t have a standard service at all , but compare the basic broadband price for new customers against their renewal price that has various extras like Halo .

Re: Lack of loyalty after contract ended

Gamer98 — Sun, 22 Mar 2026 13:39:44 GMT

No im literally just paying for broadband only.

Should I sign up in my name or partners name?

Re: Lack of loyalty after contract ended

JonUK — Sun, 22 Mar 2026 19:51:11 GMT

Unfortunately, I ended up jumping ship because of the cost. £80 for 1Gbps is crazy and this coming from an ex-employee.

I had been with BT since 1987. Gone though all the incarnations of the internet - Dial-up, ADSL, FTTC, FTTP. The price is ridiculous when compared to the other network providers.

Luckily, there is another network provider providing FTTP from the top of the pole opposite my house.

1Gbps up and down £29.99 for the 1st year with no mid contract price rises. Even after the contract ends the price is still less than half the cost of the BT equivalent.

Re: Lack of loyalty after contract ended

shakey1981 — Sun, 22 Mar 2026 19:59:22 GMT

to be honest your paying them for service so loyalty does not come in to it for every customer that ends the services theres probly 10 joining

Re: Lack of loyalty after contract ended

JonUK — Sun, 22 Mar 2026 20:06:57 GMT

They are joining probably because there's not much of an alternative.

Re: Lack of loyalty after contract ended

conrad — Sun, 22 Mar 2026 20:45:09 GMT

I would stop the cancellation and then sign up in your partners name - in 2 years you can repeat thing and sign up in your name then repeat the sequence when each contract expires.

Doing it this way should ensure continuity of service as the change over should complete on the same day as it is using the one touch switch by your partner.

I think you could have problems trying to place an order the day after the cancellation, if done, since you could remain on the BT system as a "customer" until your final bill is settled.

Re: Lack of loyalty after contract ended

Gamer98 — Sun, 22 Mar 2026 21:37:53 GMT

Why would one touch come into this? We are not swapping from another provider?

Re: Lack of loyalty after contract ended

conrad — Sun, 22 Mar 2026 22:37:18 GMT

@Gamer98

Sorry clumsy wording. Partner would just place an order with BT which would take over the connection without you needing to cancel. This should take place on the same day yours ceases hopefully.

Re: Lack of loyalty after contract ended

Kodikid — Sun, 22 Mar 2026 23:25:59 GMT

If you don't have a landline and are happy with the smart hub2 why not simply join plusnet?

It's £28 for 500mbps with a £130 gift card on the which broadband site

You'll still be getting BT broadband just billed though plusnet

Re: Lack of loyalty after contract ended

Gamer98 — Mon, 23 Mar 2026 13:06:30 GMT

Don't know much about plusnet. What are they like?

Re: Lack of loyalty after contract ended

chrisjp — Mon, 23 Mar 2026 13:31:51 GMT

"I would stop the cancellation and then sign up in your partners name - in 2 years you can repeat thing and sign up in your name then repeat the sequence when each contract expires."

Is that really possible? Wouldn't BT identify the same address for each partner and treat them both as existing customers?

Re: Lack of loyalty after contract ended

Gamer98 — Mon, 23 Mar 2026 13:34:21 GMT

I cannot understand 'stop cancellation' advice.

Surely my partner cannot take over if I do not cancel

Re: Lack of loyalty after contract ended

conrad — Mon, 23 Mar 2026 15:17:41 GMT

@chrisjp

Yes you should be able to do that. There have been many cases when a partner wanted to take over an existing line/account in their partners name by changing the name but have been told they have to start a new contract in their own name.

@Gamer98

Yes your partner can place an order and you should be notified of the change giving you the option to stop it if there has been an error with the order being incorrectly placed which in your case it hasn't.

Re: Lack of loyalty after contract ended

Gamer98 — Mon, 23 Mar 2026 15:58:58 GMT

@conrad as cancellation email has already to come to me, is it not easier to get partner to sign up to new deal?

Re: Lack of loyalty after contract ended

conrad — Mon, 23 Mar 2026 17:06:14 GMT

@Gamer98

Probably - your partner could try it now with an activation date being the same as your cancellation date which may work. If it doesn't try the 21st. You may have to attempt it daily from now on to try to get the order accepted but this way could minimise your disruption period as leaving to the 20th could mean a few days wait.

Re: Lack of loyalty after contract ended

Gamer98 — Mon, 23 Mar 2026 17:34:30 GMT

@conrad thanks, just to check this is ok to do in view of being same address?