https://community.bt.com/t5/Bills-Packages/Broadband-upgrade/m-p/2458543#M181630 <P>You shouldn't be seeing those options as an existing customer just wishing to upgrade. Not sure how you arrived at those options, I suggest you start again.</P> Mon, 30 Mar 2026 15:19:52 GMT licquorice 2026-03-30T15:19:52Z https://community.bt.com/t5/Bills-Packages/Broadband-upgrade/m-p/2458541#M181629 <DIV class="">&nbsp;</DIV><P>Good afternoon,</P><P>&nbsp;</P><P>Im confused , please help. I noticed a decent upgrade option today on my account. So I went ahead to upgrade but see the below screenshot from switching portal were none of the bottom 3 really apply to the situation... as I am with BT currently and just want to upgrade.&nbsp;</P><P>&nbsp;</P><P>I just don't want to mess it up and have no internet for couple of weeks... any suggestions ? Anyone upgraded recently ? what did you choose ?</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="bt.png" style="width: 761px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/87559i14CF4083ADE02419/image-size/large?v=v2&amp;px=999" role="button" title="bt.png" alt="bt.png" /></span></P> Mon, 30 Mar 2026 15:03:36 GMT https://community.bt.com/t5/Bills-Packages/Broadband-upgrade/m-p/2458541#M181629 Grom 2026-03-30T15:03:36Z https://community.bt.com/t5/Bills-Packages/Broadband-upgrade/m-p/2458543#M181630 <P>You shouldn't be seeing those options as an existing customer just wishing to upgrade. Not sure how you arrived at those options, I suggest you start again.</P> Mon, 30 Mar 2026 15:19:52 GMT https://community.bt.com/t5/Bills-Packages/Broadband-upgrade/m-p/2458543#M181630 licquorice 2026-03-30T15:19:52Z