This topic

Phone bill.

William1957 — Sun, 19 Jan 2025 20:01:49 GMT

When phoning BT to negotiate a new contract and digital voice, I was put on hold for sometimes 20 minutes at a time. I thought it was a free phone from my BT landline to them but it cost me£12 which I thought was disgusting. Thanks BT from a disgruntled pensioner .

Re: Phone bill.

jac_95 — Sun, 19 Jan 2025 20:02:39 GMT

Hi William1957,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Phone bill.

Keith_Beddoe — Sun, 19 Jan 2025 20:22:49 GMT

If you are on PAYG, then its not free. Try 0800 800 150, which is free.

Re: Phone bill.

gg30340 — Sun, 19 Jan 2025 20:53:02 GMT

If you used the BT 0330.1234.150 number this is chargeable unless you have a calling package which gives you "free" calls that include 03 numbers.

See links

https://www.ofcom.org.uk/phones-and-broadband/phone-numbers/what-are-03-numbers

https://www.bt.com/content/dam/bt/storefront/pdfs/BT_PhoneTariff_Residential.pdf

Re: Phone bill.

jp5 — Thu, 02 Apr 2026 15:11:06 GMT

Thank you for info. I have question if you can help. I am on BT Home Essentials 2 (Social tariff) with unlimited call plan. Now they are upgrading to digital voice but with pay as go. I called them and they told me somebody would call back later. After couple days, nobody called. Can they change package ?

Re: Phone bill.

gg30340 — Thu, 02 Apr 2026 16:35:41 GMT

I am not aware of how the social tariff works but I would imagine you should be able to go onto the unlimited calls package. You would be best to call BT Billing 0330.1234.150 and they should be able to advise you with the correct information.

Re: Phone bill.

jp5 — Thu, 02 Apr 2026 16:46:54 GMT

Thank you for reply.

Re: Phone bill.

imjolly — Thu, 02 Apr 2026 18:39:49 GMT

@jp5

Have you received notification you are moving to digital voice and that your phone package will move to PAYG or are you just assuming you will be moved to PAYG. your call package on home essentials should not change when over to DV

You can also ontact billing using message now which might be easier

https://www.bt.com/help/contact-bt/account-and-billing/broadband