This topic

How long does it take BT to updated status of returned equipment ?

shawny1967 — Tue, 07 Apr 2026 18:49:09 GMT

I've left BT, and have send back the BT Pro TV Box, and BT Smart Hub 2 Route back.

Both items were send using the pre-paid postal labels received by BT.

Both Items were sent back on the same day.

According to Royal Mail Tracking, both items have been received and signed by BT on 27th March.

As they updated my 'order' on the account with one of the items received on 31st March (4 days after actual received date), I would have expected that the second item would also be updated by now,

As Royal mail tracking proves that the item has been delivered , I trust BT will not charge me the £65 fee.

(They've already tried charging ne £25+ for leaving BT - sending 13 letters... despite £0.00 exit fee)

Re: How long does it take BT to updated status of returned equipment ?

shawny1967 — Tue, 07 Apr 2026 19:06:17 GMT

Googled, and it seems it could be a few more weeks......

"It generally takes 3 to 4 weeks for BT to acknowledge, process, and update your account after returning equipment, according to user experiences and community forums. While the equipment is returned via a 48-hour service, BT's processing systems can take several weeks, even if tracking shows it has been delivered."

Re: How long does it take BT to updated status of returned equipment ?

gg30340 — Tue, 07 Apr 2026 20:48:01 GMT

If you call BT Billing 0330.1234.150 with your Proof of Posting or your Proof of Receipt they can update your account.