This topic

Rewards card

Cll6374 — Thu, 09 Apr 2026 19:03:39 GMT

I I had bt installed at my property and claimed th £150 rewards card which then sent me an email saying I would recieve it in 30 days, so was due by the 3rd April

how do I go about chasing this ?

I had an engineer come out and set everything up etc

Re: Rewards card

Kimberlin — Thu, 09 Apr 2026 19:23:44 GMT

@Cll6374 If they are kind, a Moderator on the forum might pick this up for you as often, this appears to be the last ditch route to resolving Rewards Cards issues. You just have to be patient.

Re: Rewards card

gg30340 — Thu, 09 Apr 2026 22:14:56 GMT

Have a read of the following links.

BT Virtual Rewards Cards | BT Help

Claim your BT Reward Card

Re: Rewards card

Ali_A — Fri, 10 Apr 2026 08:28:10 GMT

Hi @Cll6374

If you have claimed your card via BT and your virtual card email hasn't arrived within the period stated under ‘How do I claim my BT Virtual Reward Card’, please contact the BT Reward Card Service team by phone or by email. You can find out more at the Claim your BT Reward Card link @gg30340 posted.

However, I'd like to see if I can get you some help with this. I'll send you a private message for more information. Can you have a look and get back to me when you can. You can access your messages via the envelope icon at the top right of the screen, or click on this link: Private messages

Thanks,

Ali