This topic

Broadband query

happypete — Fri, 10 Apr 2026 12:45:10 GMT

Hello,

I have recently upgraded from 150mps to 900mps with complete Wi-Fi for £1 per month extra.

However although I already have an extra disc it would seem from doing speed tests I need one or more extra ones. Does anybody know what the complete Wi-Fi as part of the upgrade actually means?

Thank you

Peter

Re: Broadband query

Kimberlin — Fri, 10 Apr 2026 13:09:38 GMT

@happypete What speeds are you now getting on 900mbps from your previous 150mbps?

It's clearly obviously your choice, but were you lured into the 900mbps package purely off the back of £1 a month extra? I found myself in a similar situation a couple of weeks back being offered 900mbps for a similar figure over my current 500mbps, which is already overkill in a two person household, but we do have 30 devices on WiFi and Wife WFH. Decided the extra speed just wasn't worth the money, especially as the cost increase over the following two years would have hiked the price up to a non sensical monthly amount.

Re: Broadband query

happypete — Fri, 10 Apr 2026 13:37:46 GMT

It’s more than doubled, but I thought it wasn’t worth the hassle re leaving BT or other offers.
It was the complete Wi-Fi aspect that made me think I should’ve got more discs.
At age 78 I just want a quiet life 😆

Re: Broadband query

iniltous — Fri, 10 Apr 2026 13:44:17 GMT

Speeds tests in no way indicate if you need more WiFi extenders, they simply extend WiFi to areas that have little or no signal , you can’t say (for example) I’m not getting 900Mb or anywhere near so I must need further WiFi devices, ….speed tests only really indicate anything worthwhile if it’s from a wired device ( so not WiFi connected device ) and even then it may be the wired device that is limiting the observed speed, chances are your contractual speed is being delivered.

If you need further WiFi coverage in your home (but not further speed from WiFi ) because parts if you home are not currently covered or have a poor ‘signal’ strength , and you pay for ‘ Complete WiFi ‘ as an extra , then as far as I know up to 3 can be provided, if you demonstrate that the signal is poor in some areas , this is not just a case of saying ‘my speed is not what I expected’ as that may not be fixable with extra WiFi extending devices.

https://www.bt.com/help/broadband/fix-a-problem/broadband-and-wi-fi/fix-problems-with-complete-wi-fi

Re: Broadband query

happypete — Fri, 10 Apr 2026 13:41:55 GMT

Yes, it’s 900 to the hub, but running speed tests from 2 different sources they both commented that Wi-Fi might need to be looked at. How can they say complete Wi-Fi and not provide the equipment

Re: Broadband query

Kimberlin — Fri, 10 Apr 2026 13:46:05 GMT

@happypete I respect your decision on staying put with BT, but please, don't get suckered into paying an exorbitant amount of money every month for something you might not actually need. This forum is littered with accounts of people paying well over the monthly odds for what some folks get for a third of the cost. Whilst appreciating you don't want the hassle of leaving BT, you can get 900mbps broadband (without a phone line) for sub £30 a month. Those of us who don't like subsidising others, switch every couple of years, the rewards outweigh the perceived inconvenience.

Re: Broadband query

iniltous — Fri, 10 Apr 2026 13:50:09 GMT

WiFi coverage is ‘guaranteed’ not WiFi speed , they are not the same thing , no one guarantees WiFi speed as it’s massive influenced by your own equipment and local environment , the guarantee is you will get a useable signal through out your home .

Re: Broadband query

happypete — Fri, 10 Apr 2026 13:50:56 GMT

Of course, sorry it’s coverage I am enquiring about, hence the question about the number of discs required to fulfill the promise of complete wifi

Re: Broadband query

licquorice — Fri, 10 Apr 2026 14:17:07 GMT

The answer to your query is to simply call BT and ask for an extra disk or disks.

Re: Broadband query

happypete — Fri, 10 Apr 2026 14:18:46 GMT

Thanks for your help but I’m querying the principle of selling a contract with complete Wi-Fi and not providing it. I’ll give them a ring.

Re: Broadband query

licquorice — Fri, 10 Apr 2026 14:20:27 GMT

@Kimberlin I suspect you were a politician in a former life, you never answer the question asked and just flog your same old mantra instead.

Re: Broadband query

happypete — Fri, 10 Apr 2026 14:22:01 GMT

You are indeed a distinguished sage

Re: Broadband query

licquorice — Fri, 10 Apr 2026 14:22:02 GMT

They don't know the extent of your requirements until you discover yourself how many disks are required. They will then supply them on request.

Re: Broadband query

happypete — Fri, 10 Apr 2026 14:36:27 GMT

They are now saying I need to doa power recycle. Hmm…

Re: Broadband query

licquorice — Fri, 10 Apr 2026 14:39:05 GMT

Tell them you've done one and would they please honour their commitment and send disks

Re: Broadband query

iniltous — Fri, 10 Apr 2026 16:43:28 GMT

Did you watch the video in the link , it details how to set up and position the initial WiFi disc and states the process to obtain up to 2 extra discs if the initial disc isn’t able to cover the entire property…TBH , it’s a little difficult to accept your complaint , most properties will only ever need 1 disc at most ( arguably the hub WiFi will be sufficient for most settings ) , so sending out 3 WiFi discs which is presumably what you expect , would be unnecessary.