This topic

bill

rex003 — Mon, 13 Apr 2026 07:10:56 GMT

All I want to do is look at my bill, a reasonable thing to do. I just can't find it, and get in circular responses giving options I don't want. I know I'm technology illiterate but BT should make it easy for people like me to be able to simply view their bill.

Re: bill

Kimberlin — Mon, 13 Apr 2026 07:18:09 GMT

@rex003 Full instructions included within link:

https://www.bt.com/help/account-and-billing/payments--bills-and-charges/how-can-i-view-my-bill-online-with-a-my-bt-account-

bill

rex003 — Mon, 13 Apr 2026 07:21:46 GMT

ello C,

We've now issued your latest bill and we're adding it to your account. Please allow a few hours for it to be ready to view.

The My BT app is the easiest way to view your bills and manage your payments, or click View your bill:

The e mail says I'm one click away from my bill. Well I'm not. The advice aboe does not work. Why can't I view my bill please?

View your bill

Re: bill

rex003 — Mon, 13 Apr 2026 07:26:38 GMT

Kimberlin, thanks, but does not work. Unless I an clear what to do son, I'm going back to hard copy. Maybe you try and confirm it works.

Re: bill

Kimberlin — Mon, 13 Apr 2026 07:31:19 GMT

@rex003 With respect, I can’t help you. The instructions despite your own difficulties trying to fathom out how to look at your bill, are clear and most customers just won’t have any difficulty using the App.

You can of course revert to paper bills charged at £3 per month if you really can’t get on with the App.

Re: bill

gg30340 — Mon, 13 Apr 2026 08:29:07 GMT

Have you set up a BTID so that you can access your MyBT?

If not you need to do that so that you see your bill online.

See link.

https://www.bt.com/help/account-and-billing/what-is-a-bt-id-and-how-can-i-get-one-