https://community.bt.com/t5/Bills-Packages/getting-assistance-with-bill-with-no-phone/m-p/2459345#M181748 <P>Hi, I need help with my bill but I cannot use the phone. The landline has never worked, and recent excruciating finacial difficulty means I can't afford to top up my mobile. Can I please email someone about this because the the online help is just a circular redirect to asking me to call an agent. Thanks&nbsp;</P> Mon, 13 Apr 2026 10:48:52 GMT cmac311 2026-04-13T10:48:52Z https://community.bt.com/t5/Bills-Packages/getting-assistance-with-bill-with-no-phone/m-p/2459345#M181748 <P>Hi, I need help with my bill but I cannot use the phone. The landline has never worked, and recent excruciating finacial difficulty means I can't afford to top up my mobile. Can I please email someone about this because the the online help is just a circular redirect to asking me to call an agent. Thanks&nbsp;</P> Mon, 13 Apr 2026 10:48:52 GMT https://community.bt.com/t5/Bills-Packages/getting-assistance-with-bill-with-no-phone/m-p/2459345#M181748 cmac311 2026-04-13T10:48:52Z https://community.bt.com/t5/Bills-Packages/getting-assistance-with-bill-with-no-phone/m-p/2459348#M181749 <P>you should be able to phone CS 03301234150 as calls are free&nbsp; there is no email address to contact</P><P>you could try message now to billing using the link here</P><P><A href="https://www.bt.com/help/contact-bt/account-and-billing/broadband" target="_blank">https://www.bt.com/help/contact-bt/account-and-billing/broadband</A></P> Mon, 13 Apr 2026 11:21:53 GMT https://community.bt.com/t5/Bills-Packages/getting-assistance-with-bill-with-no-phone/m-p/2459348#M181749 imjolly 2026-04-13T11:21:53Z