This topic

Re: BT trying to get me switch to EE - why?!

lynneverard — Tue, 14 Apr 2026 17:50:16 GMT

Hi there I am being pushed to move from BT to EE but I do like their Customer Service, plus their Broadband is dearer as I have friends and family who have issues with their service, plus prices are much dearer than BT. Also their Customer Service Team are not as good as BT.

If BT cannot do me a better deal then I will have no choice but to move to another internet provider.

I did read on BT Website that many of BT custome's are leaving BT and this was mentioned on the BT Rententions Team Website, so I think I will have no chocie but to look for another Internet Provider as from what I have read about that they BT want to go Global for Buisness Customers, which I cannot understand as many UK customers have made their business the biggest internet provider in the UK

Re: BT trying to get me switch to EE - why?!

Kimberlin — Tue, 14 Apr 2026 21:40:24 GMT

@lynneverard You say you are being pushed to move to EE, who exactly is pushing you to do this? Have you had a conversation with someone at a BT/EE call centre?

If you're trying to renegotiate a contract, then the final decision is ultimately yours as to whether you stay with BT or move to EE. Either accept a new contract with EE at a higher cost (that you have indicated in your text), stay as you are with BT after hopefully doing a deal in your favour, or just leave and go to another ISP on a new customer deal, possibly cheaper depending on what your personal requirements are. Obviously, your choice of ISP might be limited depending on where you live and what services are available

Customers leave BT and every other ISP out there day in, day out. The ISP's factor that in, they mitigate it by offering new customer deals with prices often well below what their existing customers pay in order to attract new customers. It's a never ending merry go round. The customers who pay more after the initial contract period, are the ones who don't bother to renegotiate and just sit it out, sometimes for years. These are the same customers who often harp on about loyalty, you know the ones, 'I've been a loyal customer for 25 years!" So what? BT like all of the ISP's are businesses, they are there ultimately to make profit, to reinvest and to pay dividends to their shareholders.

As I indicated earlier, it's on you what choice you make.

Re: BT trying to get me switch to EE - why?!

chrisjp — Tue, 14 Apr 2026 22:17:10 GMT

Crimliar: "@chrisjp It's not the moderators on this forum pushing this, the push is coming from marketing emails."

I didn't actually suggest that the moderators on this forum are pushing moving customers from BT to EE. I said it was some Customer Service telephone agents who are doing this.

Re: BT trying to get me switch to EE - why?!

Chasloyal — Tue, 14 Apr 2026 22:40:48 GMT

@lynneverard for what it's worth I left BT for EE a couple of years ago and though it is a wee bit dearer we've been very happy with them.

As my contract is now up renewal I could switch and get it cheaper from Vodafone and Sky of course but I'm 99% sure I'm going to stick with EE because they ain't let us down whatsoever.

£32.99 a month for 500 is not the cheapest renewal price and then there's another fiver a month for the landline too. But reliability is key so I'd argue it's worth weighing on a wee bit more for the rock solid service EE provide.

And also taking in to consideration that I was able to buy a Smart Hub Pro at a very reasonable price in January I would be daft to leave seeing all our household's newer devices are running off WiFi 7 through it.

I would wholeheartedly recommend EE so I genuinely mean it when I say you've got nothing to lose by jumping ship from BT to EE 👍🏻

Re: BT trying to get me switch to EE - why?!

Kimberlin — Tue, 14 Apr 2026 23:07:27 GMT

Going from BT to EE isn’t really jumping ship though, it’s just moving from one arm of the same company operating under different trading names isn’t it? Or is that incorrect?

If the EE arm of the company is allegedly any better for the customer than the BT arm, then what’s the problem? What doesn’t make any sense, is why BT/EE seemingly confuse domestic customers by maintaining both arms of the company. Just what is the direction here? Where’s the logic in it?

Re: BT trying to get me switch to EE - why?!

Chasloyal — Wed, 15 Apr 2026 00:01:51 GMT

@Kimberlin yeah fair point as it's not jumping ship per se with them being the same company.

But one thing I really need to point out is that ever since we went from BT 500 over to EE 500 we genuinely have been hitting speeds of 450-500Mbps all over the house 90% of the time.

When we was on BT we rarely reached 300Mbps all of the time, even when stood right next to the Smart Hub 2 the best you'd get was 350Mbps 🫤

I must agree that there seems to be no actual direction, let alone logic! I'm pretty sure when we moved to EE in May 24 the narrative seemed to be that all private punters would be migrated over from BT to EE by the end of 2025.

As far as I was aware there was no point sticking with BT as it was going to be the commerce arm whilst EE was where all us residential customers were being encouraged to go.

Re: BT trying to get me switch to EE - why?!

Kimberlin — Wed, 15 Apr 2026 06:56:12 GMT

@Chasloyal I’ve never made any secret of the fact that I’m no longer a BT customer, I’m with Plusnet, who, as I’m sure you and everyone else is aware, is just another arm of the BT group. I flip flop between the two every couple of years for the new customer discounts. Because I’m on FTTP, there’s absolutely zero difference in service between the two, none, except with Plusnet there’s no phone line, which I haven’t bothered with for years anyway. I also never bother with any of the TV or mobile packages, I just keep it simple.

I too consistently get 500mbps broadband, zero dropouts, rock solid internet at all times, doesn’t make any difference whether I’m with BT or Plusnet. I’m fairly certain that at the end of my current contract, I will probably jump ship over to EE and nothing will change in terms of the actual service. Yes, they would undoubtedly send me a brand new WiFi 7 router, which would stay in the box as I use my own router. Plus, having WiFi 7 wouldn’t make any discernible difference to my overall service anyway. My WiFi enabled washing machine and dishwasher certainly wouldn’t notice!

In any case, BT/Plusnet/EE, won’t be pushing me into anything, it’ll be me making the final decision. Ultimately however, it won’t make an iota of difference which arm of the group I choose because nothing will change except the price. I’ll still get the same excellent service.

Re: BT trying to get me switch to EE - why?!

Kodikid — Wed, 15 Apr 2026 08:28:55 GMT

Funny how many french words make it into the English language like deja vu for example

And don't bother looking for french disparaging words used in the English language

, couldn't find any

Re: BT trying to get me switch to EE - why?!

Kimberlin — Wed, 15 Apr 2026 08:42:10 GMT

@Kodikid This forum is, like the EE and Plusnet forums are the very epitome of Déjà vu. It is littered with repeat after repeat of the same subjects basically stating the same stuff over and over. You even have forum members who will virtually repeat word after word of the previous post someone has just answered. Some even have a footer on their signature literally begging for kudos and ticks for solutions 😂

Re: BT trying to get me switch to EE - why?!

iniltous — Wed, 15 Apr 2026 10:26:32 GMT

@lynneverard , Your experience is the complete opposite of mine when I renewed with BT , service with EE was offered but certainly not forcefully, and EE was a little cheaper than BT , I was happy enough to renew with BT so that’s what was arranged ….was service from other ISP’s available and a little cheaper , Yes , but not sufficiently so to make the change away from BT

…I doubt there is much difference between the customer service between BT and EE , indeed in some areas BT customer service staff were transferred (TUPEd) over to EE , I do now have an EE mobile contract ( it’s the one service I did move from BT to EE ) but can’t say there has been any difference in the service or support.
BT did briefly have a corporate policy for EE to become the consumer brand of BT Group and BT to focus on business (not globally but nationally) but it was always encouragement to move from BT to EE for consumers, not compulsory or forced , and that policy was quietly dropped anyway with a change of very senior management and new shareholders taking a major stake in BT Group.

EE is still offered to BT customers looking for better value , so it’s odd that the OP states EE were more expensive, the evidence suggests that’s not the case .

Re: BT trying to get me switch to EE - why?!

Chasloyal — Wed, 15 Apr 2026 13:54:36 GMT

@Kimberlin me and the missus have actually got a rather competitive sim only deal with EE by virtue of also having our Internet with them.

We both always buy our phones outright as it works out much cheaper than getting turned over by whatever network. Not content with locking you in to two year, or even three year contracts nowadays, where you end up paying at least double the cost of the phone they then also pull your pants down with that way above the rate of inflation yearly increase racket too 🤬

I upgrade my Galaxy S Ultra annually whilst she upgrades the regular model iPhone every other year. So weighing on only a tenner a month per sim for everything unlimited is pretty decent as far as I'm concerned and is a much more cost effective way of rocking the latest phone.

There's definitely savings to be made taking your approach but from a personal perspective I'm not convinced that few quid a month we'd be better off is worth the upheaval and agg that comes with switching home broadband + mobile provider. I'm very happy with EE bar it could be a wee bit cheaper, say 30 quid a month including landline, so we'll be sticking with them I reckon.

TV wise I've been with Sky for donkeys years, I ain't interested in stream only so will be holding on to our Q box for as long as they continue to broadcast via the satellite.

Edit: I forgot to mention that were you to go over to EE next, even as a new punter I don't think they'd include a Smart Hub Pro at a price you'd be willing to pay. They're still striping folk up by around an extra tenner a month for one of them. Hence I bought mine off a third party 'grey market' seller for around 45 quid brand new a few months ago.

Re: BT trying to get me switch to EE - why?!

Kimberlin — Wed, 15 Apr 2026 14:42:12 GMT

@Chasloyal I too always buy my iPhone outright changing it once every 3 years or so. Can’t personally bring myself to take a mobile contract with any ISP. I’m with a MVNO that piggybacks off the EE network anyway and is cheaper than any contract I’d get with either BT/EE.

As for routers, I won’t use any ISP router, they’re just too locked down for my use. All that bull not being able to change basic stuff at router level such as DNS for example, plus plenty of other settings, security being another.

At the end of the day, BT/EE, Plusnet, all provide near as darn it, the same quality of service and as I have stated more than once, I’ve no issues with BT except for their pricing, it’s only great value as a new customer and thereafter in my utterly worthless opinion, it’s little more than ‘here’s two fingers, put up, shut up, or go somewhere else’ which is a massive shame. And as for loyalty, it really doesn’t mean a thing which is why I always have a wry smile on my face whenever I read people complaining they should be treated better because they’ve been a customer for decades. It’s just business.