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Can't log in to My BT; can't change password; being asked for passcode every time I open mail on PC

Fritillary — Fri, 17 Apr 2026 13:52:36 GMT

Very confused with what is going on - can anyone help please? For a few days now I have been asked for a passcode sent to my mobile every time I open BT on my PC, and it's getting very annoying. Is this the new norm?

Then a new development today - I can't open My BT. It's not recognising my password even though I haven't changed recently. So I tried changing the password and it won't let me do that either. What is happening?

Re: Can't log in to My BT; can't change password; being asked for passcode every time I open mail on

licquorice — Fri, 17 Apr 2026 13:58:12 GMT

https://community.bt.com/t5/Bills-Packages/Log-in-Issues/td-p/2459572

The whole point of a forum is to make information available, so why do folks always post before looking to see if the question has already been answered.

Re: Can't log in to My BT; can't change password; being asked for passcode every time I open mail on

Fritillary — Fri, 17 Apr 2026 14:00:06 GMT

@licquorice I did look and I didn't find that. No need to be so snarky.