This topic

Address error

rogerwhit — Fri, 17 Apr 2026 09:15:36 GMT

BT still has an incorrect postal address for me.

None of the My BT optons will let me change it.

Any ideas?

Re: Address error

imjolly — Fri, 17 Apr 2026 09:34:43 GMT

you can try message now to billing and see if they can help or phone Cs 03301234150

https://www.bt.com/help/contact-bt/account-and-billing/broadband

Re: Address error

Kimberlin — Fri, 17 Apr 2026 09:35:13 GMT

See the following post. You may have to follow suit:

https://community.bt.com/t5/Bills-Packages/Incorrect-address-registered/td-p/2442050

Re: Address error

zulu17 — Fri, 17 Apr 2026 11:25:29 GMT

Unfortunately @rogerwhit these days if the CS units are not able to effect the change via the systems they have access to , they don’t seem to be able to direct the issue/problem to offline teams that could own the issue. The default route then seems for the customer to raise a complaint whereby the problem should be tracked and addressed.

Re: Address error

rogerwhit — Sat, 18 Apr 2026 15:54:51 GMT

Resolved through Billing thank you