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Hi good morning

Jenny12 — Sun, 19 Apr 2026 13:32:24 GMT

Am not sure I been paid already because look

Re: Hi good morning

imjolly — Sun, 19 Apr 2026 14:10:04 GMT

contact billing using message now in link and see if they can help you

Broadband | BT Help

Re: Hi good morning

Jenny12 — Sun, 19 Apr 2026 14:13:50 GMT

No none here

Re: Hi good morning

Ali_A — Sun, 19 Apr 2026 14:50:05 GMT

Hi @Jenny12

Have you recently upgraded/changed your package? If so was it to a lower cost?

Ali

Re: Hi good morning

Jenny12 — Sun, 19 Apr 2026 14:53:02 GMT

No am not sure but they say April
New changes yes should be lower costs

Re: Hi good morning

Ali_A — Sun, 19 Apr 2026 15:14:32 GMT

@Jenny12

As it shows your account balance in green, it looks like it has been paid.
Your balance also shows a negative in front of it, which means you're actually in credit.

Your next month bill will be taken from that credit.

Ali

Re: Hi good morning

Jenny12 — Sun, 19 Apr 2026 15:39:55 GMT

Oh okay 👍🏼