This topic

logging in to "MYbt"

marklovescoffee — Mon, 20 Apr 2026 08:51:43 GMT

I cannot log in to "MYbt" – when asked, I type the correct email associated with "MYbt" - the password doesn't work - I click "forgot password" – I then get a prompt saying a one-time password has been sent to my email, which I copy/paste across. Then I get a prompt: "Do you have access to that email?" - I answer "yes", and I get another "one-time password" sent to my email, which I copy and paste across. Then, because I have 2-factor authentication switched on, I get a text to my mobile phone, which I enter. I now get asked for my new password. - I enter the new password – and I get a message saying "Unable to validate the information provided" – and I cannot update my password. - I've contacted tech support. - They are apparently looking into it - but no reply yet. - I need to get into "MYbt"

Re: logging in to "MYbt"

Rach_H — Tue, 21 Apr 2026 09:26:06 GMT

Hi @marklovescoffee,

Welcome to the Community!

I'm sorry to hear about the trouble you're having with this, but I'm sure the team will be working to get this resolved as swiftly as possible, and will get in touch with an update as soon as possible.

Rach

Re: logging in to "MYbt"

marklovescoffee — Tue, 21 Apr 2026 12:58:25 GMT

@Rach_H thank you - i do hope so - I NEED to log into MYbt - but cant ;(

Re: logging in to "MYbt"

OLD_MAN — Tue, 21 Apr 2026 15:19:24 GMT

I am in the same boat. Loop after loop and I cannot get to my emails and just told my bill is ready and cannot see that either.

At 85 years old I do not want this hassle as I am in the middle of hospital appointments and cannot get to the details they have sent by email.

What a shambles, please, please , please get it sorted soon before I meet my maker!!

Oldman

Re: logging in to "MYbt"

Oldschoolhouse — Thu, 23 Apr 2026 15:17:21 GMT

I also have the same problem !!