This topic

Full fibre

Bishopjoshua10 — Sat, 25 Apr 2026 20:23:39 GMT

Hi, I currently have part fibre 2. 70mbps which I renewed jn march 2026

However I had ee full fibre installed in 2024 which has now come to and end.

so basically had 2 lines, one part fibre and one full fibre. But rang BT today to get a new full fibre connection. But said this wasn’t possible. They were saying that I couldn’t have a full fibre connection, if I have the part fibre connection. But which I did about 2 weeks ago.

2 of the agents I’ve spoke too have been quite disappointing - trying to sell me a sim and phone instead of helping.

so my question is:

I just want a full fibre connection with bt or ee without touching the part fibre connection (as I have a really good deal with that BB + TV

Re: Full fibre

iniltous — Sun, 26 Apr 2026 08:18:36 GMT

First thing to point out is your EE service doesn’t come to an end , you may be outside of the minimum term but the service continues until you cease it , or migrate it to a different provider, if outside a minimum term you should already have had offers to recontract with EE , have you ? or have you ceased the FTTP with EE and now only have BT FTTC ?

If your single address has FTTP with EE ( out of contract but in service ) and FTTC with BT , what is the purpose of calling BT , to migrate the EE FTTP to BT while maintaining the BT FTTC (so two BT services ) , that’s a somewhat pointless exercise, BT would prefer you to be with EE anyway , and you can renew with EE , if your explanation of what you want has been interpreted as you want BT to convert your FTTC to FTTP , alongside your EE FTTP it won’t be easy having two FTTP services in the same address , and is also pretty pointless.

You say you just want a full fibre connection with BT or EE without touching your BT FTTC , isn’t that exactly what you already have , so presumably it’s not everything you want .

Re: Full fibre

Bishopjoshua10 — Sun, 26 Apr 2026 08:58:19 GMT

My ee service has ceased.

the guide on the phone said it would be cheaper if we ceased it and re signed up which I’m trying to do now

so no I do not want 2 FFTP connections.

Re: Full fibre

Bishopjoshua10 — Sun, 26 Apr 2026 09:02:25 GMT

All sorted. FTTP on the way.

no need for further replies cheers

Re: Full fibre

Katie_B — Sun, 26 Apr 2026 09:16:06 GMT

Thanks for keeping us updated @Bishopjoshua10.

Katie

Re: Full fibre

chrisjp — Sun, 26 Apr 2026 09:55:54 GMT

Since you were previously told it was impossible to get FTTP installed if you already had a separate FTTC connection, it would be helpful to the Community if you could explain how it's now "all sorted".
Did you just contact BT again and get a different agent who was more helpful, or did you use some other method and, if so, what?

Re: Full fibre

Bishopjoshua10 — Sun, 26 Apr 2026 09:59:18 GMT

Re: Full fibre

Bishopjoshua10 — Sun, 26 Apr 2026 10:00:24 GMT

Just gave the SN of the ont and they tracked it down as a separate line.