This topic

Cannot see my bill online

Sandra28 — Mon, 27 Apr 2026 09:27:13 GMT

I had an email on 25th April asking me to view my bill.

When I clicked through it said it could not locate my account.

I went through BT.com and had great difficulty logging in. I had to enable 2 stage ID which I did, but still could not get to my account.

I left it until today and tried again...same problem. This time I had to reset my password as it was not recognised, but still no luck getting to my account.

Can this be fixed ?

Thanks for any help/advice

Can I just say that I am a76 year old woman and really not tech-savvy. This is upsetting me.

Re: Cannot see my bill online

Kimberlin — Mon, 27 Apr 2026 09:38:48 GMT

@Sandra28 Unfortunately, this is an issue currently affecting a number of BT account holders. BT are working on a fix as far as anyone is aware, to resolve the situation.

https://community.bt.com/t5/Bills-Packages/Can-not-view-my-bill-or-useage-online/m-p/2459834#M181904

You are I am afraid to say, going to have to be a bit patient until the matter is resolved. In the meantime, if you have any issues with your bill, then you can always call BT on 0800 800 150

You may of course be waiting in a queue or find yourself having to select a number of options.

Re: Cannot see my bill online

Sandra28 — Mon, 27 Apr 2026 09:41:32 GMT

Thank you.
I will try to be patient.