This topic

Retention team

thomas_h — Fri, 08 May 2026 16:30:27 GMT

Hi,

If your retention team can offer a deal to try to make me stay that beats what deals I can get with other providers, why not offer the same deal on your website in the renewal section of the account and make it simple for everybody and not having a retention team. I'm sick of these predatory practices so I've left without even hearing the deal he had to offer.

For reference I was paying £44 a month for broadband and the "best offer" of the renewal section of the website was also £44. I got the same contract somewhere else for £25.

Good bye all.

Re: Retention team

gg30340 — Fri, 08 May 2026 16:33:02 GMT

This is a BT residential customer to customer forum. Your post does not go to BT. The only BT staff are the forum moderators who do not necessarily read all the posts.

Re: Retention team

thomas_h — Fri, 08 May 2026 16:38:33 GMT

Thanks for that info. I'll try and find another feedback form somewhere.

Re: Retention team

Kodikid — Fri, 08 May 2026 18:53:41 GMT

You act like this is unique to BT.

It's common practice with all isp's

This is not an airport so no need to announce your departure

Re: Retention team

thomas_h — Fri, 08 May 2026 20:19:49 GMT

Thanks mate I was just being polite. if my message bothered you you didn't have to reply.

Also because everyone does it doesn't make it right and if no one calls it out it won't stop.

Cheers.

Re: Retention team

Kodikid — Fri, 08 May 2026 20:55:44 GMT

If you want loyalty get a dog

If you want a good broadband deal shop around.

If you find a isp that doesn't hack it's prices up mid contract or wacks you over the head with silly prices come renewal time could you forgive my sceptical tone and enlighten me with the details of that mythical organisation.