This topic

Cannot Access MyBT for Bill Access

russellj65 — Mon, 11 May 2026 08:01:32 GMT

I understand from the pages of posts there is an issue with MyBT and Bill access.

My account is currently shown as 'inactive'.

Please can you send a Paper Bill to me or email me my latest bill as I require for Tax purposes.

Many Thanks

Re: Cannot Access MyBT for Bill Access

Kimberlin — Mon, 11 May 2026 08:13:21 GMT

@russellj65 You are not speaking to BT, this is a customer to customer forum. You will need to phone BT and request that they send you paper bills at a cost of £3 a month I believe:

0800 800 150

Re: Cannot Access MyBT for Bill Access

imjolly — Mon, 11 May 2026 08:47:43 GMT

you can also try billing using message now and see if they can help you

https://www.bt.com/help/contact-bt/account-and-billing/broadband

Re: Cannot Access MyBT for Bill Access

russellj65 — Mon, 11 May 2026 12:35:54 GMT

Thanks Kimberly,

I only need the paper bill whilst there system is down.

Seems to have been going on for a while now, I wonder if they've been hacked ??

Re: Cannot Access MyBT for Bill Access

gg30340 — Mon, 11 May 2026 14:03:07 GMT

Its not been a hack. It been a very poor update to their MyBT and BTMail 2FA systems that has affected some customers.

They are apparently working on a fix but no information has been forthcoming about when this elusive fix will be available.

Re: Cannot Access MyBT for Bill Access

licquorice — Mon, 11 May 2026 16:07:25 GMT

I heard it was the 12th of never.

Re: Cannot Access MyBT for Bill Access

Winston11 — Mon, 11 May 2026 19:57:35 GMT

If it’s any help I think problem of login to my bt app to check bills etc should be solved on the 15 may.
just came of the phone with bt because I am having the same problem.

Re: Cannot Access MyBT for Bill Access

licquorice — Mon, 11 May 2026 21:21:54 GMT

About as likely as my avatar.

Re: Cannot Access MyBT for Bill Access

Kimberlin — Mon, 11 May 2026 22:07:08 GMT

I’m more amazed that allegedly, BT have pinned resolution down to an actual day. 15th May seems very precise.

I smell farm yard material.

Re: Cannot Access MyBT for Bill Access

Aljaha — Tue, 12 May 2026 07:26:45 GMT

I have just signed in using the new log-on page and my account goes initially from inactive to its number. On the same line as the account number on the left you can click on bills and usage which takes you straight to your bill.

Re: Cannot Access MyBT for Bill Access

russellj65 — Tue, 12 May 2026 10:09:17 GMT

Thanks Kimberly,

I managed to get a one of paper bill FOC.

They did want to charge me, but based on them being unable to provide what they offer (and the cost is already factored into your bill) they managed to waive the cost.

It did take me nearly 1 hour and being bounced around for them to admit there was an issue !!

A bit worrying that there team were unaware of the issue, even though I highlighted the 'ongoing problem' in my first message.

Hopefully it wasnt just lip service and it arrives.

Thanks for your input, it was appreciated 👍