https://community.bt.com/t5/Bills-Packages/Unable-to-verify-MY-BT-Account-Code-being-sent-to-old-phone/m-p/2462056#M182415 <P>Hi,</P><P>I have updated my new phone number in my 'BT Email account details' a few weeks ago, but it doesn't seem to have changed in my 'MY BT' account.</P><P>There is no way of accessing the 'MY BT' account as they don't give an alternative method of sending the code other than to the old number!</P><P>I have managed&nbsp; get access today via my Wife's account which has enabled me to access the community.</P><P>Any help would be appreciated..</P><P>Richard.</P> Sun, 17 May 2026 11:10:12 GMT Richard126 2026-05-17T11:10:12Z https://community.bt.com/t5/Bills-Packages/Unable-to-verify-MY-BT-Account-Code-being-sent-to-old-phone/m-p/2462056#M182415 <P>Hi,</P><P>I have updated my new phone number in my 'BT Email account details' a few weeks ago, but it doesn't seem to have changed in my 'MY BT' account.</P><P>There is no way of accessing the 'MY BT' account as they don't give an alternative method of sending the code other than to the old number!</P><P>I have managed&nbsp; get access today via my Wife's account which has enabled me to access the community.</P><P>Any help would be appreciated..</P><P>Richard.</P> Sun, 17 May 2026 11:10:12 GMT https://community.bt.com/t5/Bills-Packages/Unable-to-verify-MY-BT-Account-Code-being-sent-to-old-phone/m-p/2462056#M182415 Richard126 2026-05-17T11:10:12Z