https://community.bt.com/t5/Bills-Packages/Account-Inactive-Sorry-we-can-t-get-your-account-details-at-the/m-p/2462301#M182440 <P><SPAN>I've been a BT account holder for many years with no access issues but recently when i log in to My BT I get the following message "Sorry we can't get your account details at the moment" and in the top right had corner it says Account No (inactive). Although my account number has not changed. </SPAN></P><P><SPAN>I reported this to BT over 3 weeks ago and it’s still not resolved!</SPAN></P><P><SPAN>I see numerous posts on here with the same issue, has anyone managed to get this resolved? If so what was done to fix this?</SPAN></P> Tue, 19 May 2026 15:45:57 GMT Freddie71 2026-05-19T15:45:57Z https://community.bt.com/t5/Bills-Packages/Account-Inactive-Sorry-we-can-t-get-your-account-details-at-the/m-p/2462301#M182440 <P><SPAN>I've been a BT account holder for many years with no access issues but recently when i log in to My BT I get the following message "Sorry we can't get your account details at the moment" and in the top right had corner it says Account No (inactive). Although my account number has not changed. </SPAN></P><P><SPAN>I reported this to BT over 3 weeks ago and it’s still not resolved!</SPAN></P><P><SPAN>I see numerous posts on here with the same issue, has anyone managed to get this resolved? If so what was done to fix this?</SPAN></P> Tue, 19 May 2026 15:45:57 GMT https://community.bt.com/t5/Bills-Packages/Account-Inactive-Sorry-we-can-t-get-your-account-details-at-the/m-p/2462301#M182440 Freddie71 2026-05-19T15:45:57Z https://community.bt.com/t5/Bills-Packages/Account-Inactive-Sorry-we-can-t-get-your-account-details-at-the/m-p/2462302#M182441 <P>Watching for developments</P> Tue, 19 May 2026 15:54:42 GMT https://community.bt.com/t5/Bills-Packages/Account-Inactive-Sorry-we-can-t-get-your-account-details-at-the/m-p/2462302#M182441 Mr-Muddy-Paws 2026-05-19T15:54:42Z https://community.bt.com/t5/Bills-Packages/Account-Inactive-Sorry-we-can-t-get-your-account-details-at-the/m-p/2462309#M182442 <P>I’ve had this issue since April 16th and no resolution despite numerous so-called fixes put in place.</P><P>Was told by BT that a fix is in place for 28th May. Originally I was told on April 16th that it would be resolved in 48-72 hours.</P> Tue, 19 May 2026 16:18:41 GMT https://community.bt.com/t5/Bills-Packages/Account-Inactive-Sorry-we-can-t-get-your-account-details-at-the/m-p/2462309#M182442 H1973 2026-05-19T16:18:41Z https://community.bt.com/t5/Bills-Packages/Account-Inactive-Sorry-we-can-t-get-your-account-details-at-the/m-p/2462310#M182443 <P>There are numerous post about the MYBT problem. I can appreciate how annoying it s as I also had the problem but the problem appeared to be fixed as I can now access MYBT&nbsp; there are others who have confirmed MYBT working</P><P>Have you tried unistalling app and then re-install nd see if that helps. Can you access MYBT using web browser?</P> Tue, 19 May 2026 16:33:48 GMT https://community.bt.com/t5/Bills-Packages/Account-Inactive-Sorry-we-can-t-get-your-account-details-at-the/m-p/2462310#M182443 imjolly 2026-05-19T16:33:48Z https://community.bt.com/t5/Bills-Packages/Account-Inactive-Sorry-we-can-t-get-your-account-details-at-the/m-p/2462316#M182444 <P>Yes I’ve deleted and reinstalled the app, tried mybt on various different browsers, in private mode, google chrome and Firefox. Cleared caches, changed user names.</P><P>This issue hasn’t been fixed for me.&nbsp;</P> Tue, 19 May 2026 16:45:50 GMT https://community.bt.com/t5/Bills-Packages/Account-Inactive-Sorry-we-can-t-get-your-account-details-at-the/m-p/2462316#M182444 H1973 2026-05-19T16:45:50Z https://community.bt.com/t5/Bills-Packages/Account-Inactive-Sorry-we-can-t-get-your-account-details-at-the/m-p/2462336#M182447 <P>I’ve done all that as well, doesn’t fix anything!</P> Tue, 19 May 2026 18:07:32 GMT https://community.bt.com/t5/Bills-Packages/Account-Inactive-Sorry-we-can-t-get-your-account-details-at-the/m-p/2462336#M182447 Freddie71 2026-05-19T18:07:32Z