log in confirmation text not sent

ao7 — Wed, 20 May 2026 11:31:40 GMT

I'm trying to use the BT app. The same situation applies whether I'm using my mobile phone or desktop PC.

I get asked to enter my email & password.

I do this and get an email with a confirmation code.

I enter the correct code.

Then I get asked for my mobile phone number (I'm with giffgaff) which I enter.

I'm told that I will receive a text message with a code.

I do not receive a text.

This means I am unable to log in.

Can anyone suggest a way of fixing the above problem? Or another means of logging in to the app?

Thanks

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