This topic

log in confirmation text not sent

ao7 — Wed, 20 May 2026 11:31:40 GMT

I'm trying to use the BT app. The same situation applies whether I'm using my mobile phone or desktop PC.

I get asked to enter my email & password.

I do this and get an email with a confirmation code.

I enter the correct code.

Then I get asked for my mobile phone number (I'm with giffgaff) which I enter.

I'm told that I will receive a text message with a code.

I do not receive a text.

This means I am unable to log in.

Can anyone suggest a way of fixing the above problem? Or another means of logging in to the app?

Thanks

Re: log in confirmation text not sent

Christopher_G — Thu, 21 May 2026 15:45:07 GMT

Hi @ao7

Welcome to the community.

The best thing I can recommend is giving our customer support team a call. They'll be able to check everything from our end and help you get logged in.

Let us know how you get on please.

Chris

Re: log in confirmation text not sent

gg30340 — Thu, 21 May 2026 15:58:29 GMT

Have you checked in your MyBT > Your Details > Personal Details > Contact Details which the use for the 2FA PIN that you have the correct phone number and email address, that is not your BTID?