Can't remove BT/EE Game Pass subscription (Not a BT customer) - Please Help

rafa86 — Fri, 22 May 2026 09:42:15 GMT

Hello,

I'm experiencing an issue that I believe is pretty common. Two years ago, I bought some Game Pass activation codes from a key reseller website (ENEBA). I've been using Game Pass Ultimate on my Xbox during this time, and in my subscriptions profile, it shows up as being purchased through BT/EE.

My subscription expired today, but it is still showing as active on my profile. I can't cancel or remove it because I've never actually had a contract with BT and I am not a customer of theirs.

Could a moderator or someone please help me get this subscription completely canceled or removed?

Re: Can't remove BT/EE Game Pass subscription (Not a BT customer) - Please Help

imjolly — Fri, 22 May 2026 10:02:37 GMT

the forum mods do not have account access so you need to contact CS 03301234150 but without being a BT customer and have account number it is going to be difficult CS 03301234150

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Can't remove BT/EE Game Pass subscription (Not a BT customer) - Please Help

Re: Can't remove BT/EE Game Pass subscription (Not a BT customer) - Please Help