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MyBT - What is going on !!!

Dave-Helston — Thu, 21 May 2026 13:45:46 GMT

What is happening to MyBT, I can login but "always" get:

Sorry, we can’t get your account details at the moment

Re: MyBT - What is going on !!!

imjolly — Thu, 21 May 2026 14:08:35 GMT

there are numerous post like yours on the forum if you scroll through or use search. have you tried uninstall app and then reinstall? as a sufferer like you mine is now working as is many others

Re: MyBT - What is going on !!!

Dave-Helston — Fri, 22 May 2026 09:51:11 GMT

Yes, and I've read loads of them.

I do not use the "App" I access via the website. Also yes, tried different browsers, clearing cache and cookies does not help.

I can "login" to the account no problem, just when logged in you then get the message I posted in original post.

This is what I see:

Re: MyBT - What is going on !!!

Linzi_H — Fri, 22 May 2026 10:04:35 GMT

Hi @Dave-Helston

I'm going to send over a Private Message to grab a few more details.

Linzi