This topic

Unable to access MyBT

dntanner — Fri, 22 May 2026 18:08:50 GMT

Help please !

I am unable to access MyBT .. for over a month now.

Response is "unable to access your details " and top right corner shows account "innactive" whereas normally there was my account number.

I have tried new passwords and new ID account but no luck.

Any ideas much appreciated

Thanks

Re: Unable to access MyBT

imjolly — Fri, 22 May 2026 18:20:37 GMT

There are numerous posts like yours. Have you tried if using the app try uninstall app then reinstall as there have been a few updates recently. I had the problem and now my MYBT is working again

Re: Unable to access MyBT

dntanner — Fri, 22 May 2026 18:29:37 GMT

Thanks for quick reply.

Afraid still same response after re install.

Most frustrating!

Re: Unable to access MyBT

imjolly — Fri, 22 May 2026 18:45:50 GMT

Can you access MYBT using web browser?

Re: Unable to access MyBT

dntanner — Fri, 22 May 2026 18:58:40 GMT

Yes..tried different browsers but no luck.

It allows me to enter username and password then fails to load my details.

Re: Unable to access MyBT

imjolly — Fri, 22 May 2026 19:41:17 GMT

When I entered my email address and password it then said logged in but then could not access account and start again in a loop

Re: Unable to access MyBT

dntanner — Fri, 22 May 2026 20:27:58 GMT

Yes it seems to log in but no access to my account...top right corner used to have account number TH**** ****,now this shows "innactive"

Re: Unable to access MyBT

Peter_W — Sat, 23 May 2026 10:30:29 GMT

Welcome to the Community, @dntanner

I'm keen to make sure we get these issues logged at our end, so I've popped you over a private message so we can take a few more details.

Peter