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Broadband renewing

slaine2k — Mon, 25 May 2026 15:21:38 GMT

So I went through the process of renewing through the my bt app as paying 275 for three months out of contract got to the end and it sezs u have to pay with direct debit well the account holder is my mother and I’ve been paying as it’s my broadband so I pay for the phone and broadband using PayPal is there a way to bypass direct debit and still pay 3 monthly also I notice now the phone add on is called unlimited calls for 12£ month is this a one off per month or is it like before where you paid for the calls u make but it’s the same price all the time if I can’t bypass direct debit can I pay using my details even if the bt account is in my moms name same surname

thanks for the help

Re: Broadband renewing

gg30340 — Mon, 25 May 2026 16:33:01 GMT

Anyone can pay the bill. It does not need to be the account holder.

See link

https://www.bt.com/help/account-and-billing/payments--bills-and-charges/how-do-i-pay-my-bill-/how-can-i-pay-my-bt-bill-

Re: Broadband renewing

chrisjp — Mon, 25 May 2026 19:09:25 GMT

Are you really paying £275 per 3 months (£91.67/month) for your Mother's broadband and phone service?

If so, you urgently need to either negotiate a better deal with BT, or move broadband provider. New customers of ISPs are typically offered deals at around £30/month with another £3/month for a phone service. You might not get this with BT as an existing customer but you should be able to get something like £40-45/month, albeit on a 2 yr contract.