This topic

BT Mobile

Carlusha — Tue, 26 May 2026 13:58:51 GMT

Good afternoon

Too deaf to call but following a plea for help here, I was recently recontracted without all the bells and whistles. A worthwhile savings for this old octogenarian for the broadband package.

No problem there. I also have the sport package and a mobile phone family plan for YT and my beloved other. I decided to check everything and was surprised, bordering on horrified, to discover that our expired mobile package had also been recontracted behind our backs!

I thought that the broadband and mobile packages were mutually exclusive!

Please advise.
Thanks

Re: BT Mobile

gg30340 — Tue, 26 May 2026 17:30:48 GMT

Unfortunately I think you will need to get somebody to call BT Billing 0330.1234.150 on your behalf to find out what has happened.

Before calling BT you should add your wife or the person calling onto your MyBT as an account manager and that will authorise them to deal with BT on your behalf. You can always remove them at a later date if required.

See link

What's the difference between an account holder and an account manager in My BT? | Account & Billing Help | | BT Help

Re: BT Mobile

imjolly — Tue, 26 May 2026 17:35:53 GMT

You could try using essagenow to contact the billing team and see if they can help

https://www.bt.com/help/contact-bt/account-and-billing/broadband