Bt rewards card

VasPa — Wed, 27 May 2026 20:43:00 GMT

I am not sure if anyone has encountered this problem but I am losing my mind with trying to figure out where my rewards card is. It was supposed to be part of my subscription package in JULY 2025.

It has been almost a year and I have contacted BT customer support around 4-5 times. I am either directed to speak to the PureCard team ( who ALWAYS direct me back to BT customer support), or I am reassured that the issue was resolved and I will receive my card via my email within the next few weeks.

It’s been more than a month since the last time I talked to BT and still have not received my card or had any update

If anyone has been through the same and can help, please advise.

Thanks.

Re: Bt rewards card

Alex_H — Thu, 28 May 2026 09:09:43 GMT

Hi @VasPa,

Welcome to the BT Community

I have sent you a private message to your inbox to take some details from you to see if we can offer any additional help with your reward card query.

Alex

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Bt rewards card

Re: Bt rewards card